Account Specialist

• Remote - Based in Canada, with a preference for candidates in New Brunswick, Ontario or Nova Scotia.

What you should have:

• 1–2 years of collections, customer service, or financial services experience
• An understanding of lines of credit and how billing cycles work
• Ability to manage high call volumes while maintaining professionalism.
• Excellent oral and written communication skills.
• You have a knack for managing customer concerns, settling disputes, and resolving customer discrepancies and creating deep relationships to help avoid future issues
• You have the willingness and desire to learn from the best in the industry and apply your learnings to support your customers throughout the customer lifecycle
• You have the ability to work in a quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet).
• Must be hardwired to your home modem using the provided ethernet cable and be able to meet the minimum work-from-home requirements (including hi-speed internet in your home with minimum 50 Mbps download & 5 Mbps upload speeds).
• Schedule is set up quarterly. You must be able to work full-time based on your assigned shift, including having the flexibility and willingness to work rotational shifts based on business needs and special circumstances .
• Strong knowledge of PCs, and proficiency in MS Word, Excel, and Outlook are an asset
• Flexibility to work in a fast-paced, changing environment with tight deadlines.

Measures of Success:

• Delinquency cure rate.
• Promise-to-pay kept ratio.
• Compliance and call quality results.

Salary: $19.75 to $23.00 CAD + Ability to Earn Monthly Bonus

The base hourly range represents the low and high end of the anticipated hourly range for this position based on the provincial average.

The actual base hourly offered for this full-time position will be determined by various factors, including, but not limited to, location, skills, knowledge, competencies, and experience

All full-time employees are eligible for the following benefits, starting on day one: Paid Time Off Program, Medical, Dental, Vision, Life Insurance, Disability, and other voluntary coverages.

You will also be eligible to participate in our RRSP/DPSP program once you have completed 3 months of employment with a company match.

Other company perks include access to the Employee Assistance Program, Emergency Relief Fund, Attain4All, Tuition Reimbursement, Leadership Development Programs, and potential to earn through the Monthly Bonus Program .

Key Words: Call Center, Customer Service, Cash Handling, Loans, Financial Services, Teamwork, Retail, Bank Teller

ATTAINRP #Remote #AttainFinance

Attain Finance Supports Equal Employment Opportunity.

Attain Finance (dba Cash Money®, LendDirect®, and Heights Finance) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants.

This commitment is reflected in all aspects of our daily operations.

We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline.

Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works.

In addition, it is the policy of Attain Finance to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works.

Notice to Attain Finance job applicants: Attain Finance will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training.

Authorized Attain Finance representatives' email addresses will end in @attainfinance.com, @heightsfinance.com, @lenddirect.com, and @cashmoney.ca.