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Account Representative

ProviderSoft

Pennsylvania, USA

Full-time

Mid

Onsite

Discovered 1 weeks ago

Free

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Manage current client accounts by building and maintaining relationships
Provide exemplary customer service via email and phone
Serve as the liaison between clients and ProviderSoft development staff
Provide training services to new client accounts and conduct weekly support conference calls
Understand client needs at a level of detail sufficient to define functional requirements
Document system functionality and its use
Demonstrate new functionality and communicate client feedback
Communicate system update information and other ProviderSoft news to accounts
Conduct client audits and negotiate audit increases with current accounts
Utilize internal tools and procedures for screen sharing, recording training materials, creating documentation, support tracking, and any other way to aid in the support of accounts

Bachelors degree, preferable in a related field
Understanding of business requirements and the ability to translate these into functional and efficient support for clients
Self-Motivated; Ambitions to manage accounts independently and effectively
Exceptional written and verbal communications skills
Creative thinker and an attention to detail
Hard working and an ability to wear many hats
Seeks positive criticism and ways to improve efficiency regularly
Computer savvy: familiarity with multiple programs, browsers, recording and screen sharing tools, etc.
Desire and talent for working with people; ability to positively affect difficult business negotiations

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