Account Receivable & Reporting Analyst

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, the development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

At TP, we remain true to our core values of integrity, respect, professionalism, innovation, and commitment.

Autonomous - We encourage and trust your decision-making skills.

Progressive work environment- If you have skills to prove we have all ladders for you to grow

Flexible - We believe in results

Innovative - All ideas matter

Inclusive - Everyone is Included and everyone wins

We are seeking a proactive and detail-oriented Account receivable & reporting SME to join our team. In this role, you will act as a primary bridge between our customers and internal operations, handling specialized customer escalations, maintaining master data integrity, and sharing your functional expertise through peer and client training.

If you excel at problem-solving, enjoy coaching others, and take pride in data precision, this role offers an opportunity to make a direct impact on both customer satisfaction and operational efficiency.

Dispute & Deduction Resolution: Investigate, process, and resolve customer deductions, debit memos, and credit requests, keeping aged unapplied items to a minimum.

Financial Metrics & Trend Analysis: Monitor, analyze, and report on Days Sales Outstanding (DSO), Payscore, and aging trends to identify financial risks and drive corrective action plans.

Inbox & Query Management: Oversee daily operations of the shared Accounts Receivable inbox (POH Invoices), ensuring SLAs for response times, accurate documentation, and first-contact resolution are maintained.

Root-Cause Analysis: Analyze incoming inquiries and recurring disputes to identify root causes and implement preventive measures.

Continuous Improvement (Loss Elimination): Lead loss elimination and productivity initiatives to streamline AR workflows, reduce manual intervention, and boost team efficiency.

Technical Solution Delivery: Provide functional support for system enhancements, process mapping, user acceptance testing (UAT), and system implementations impacting the AR ecosystem.

Required Qualifications:

Education: Bachelor's degree in accounting, Finance, Business Administration, or related field are preferred.

Experience: 2–3+ years of progressive experience in Accounts Receivable, Credit & Collections, or Order-to-Cash (OTC) operations.

System & Technical Proficiency:

Experience with enterprise ERP systems (e.g., SAP, Oracle).

Direct experience with electronic invoicing and procurement networks (e.g., SAP Ariba) is preferred.

Familiarity with cash application tools, bank lockbox systems, and electronic payment formats (ACH, wires).

Financial Analysis: Strong understanding of credit metrics, DSO calculations, aging reports, Pay score tracking, and general ledger reconciliation.

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair,

Be One of Our People: It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer