Account Operations Coordinator

Onsite at our facility/ office in Somerset, NJ

The Account Operations Coordinator is the execution layer of Drift's wholesale operations team.

You'll be responsible for the day-to-day processes that keep our retail accounts running smoothly — entering transfer orders, coordinating with logistics, and making sure our production team always has what they need.

You'll work closely with the Account Operations Manager and serve as a critical link between operations, logistics, and production.

This is a detail-driven, process-oriented role well suited for someone who takes pride in accuracy, communicates clearly across teams, and stays ahead of issues before they become problems.

• Enter and manage transfer orders accurately and on time across wholesale accounts
• Coordinate with the logistics team to ensure they have the documentation, labels, and information needed to fulfill shipments on schedule
• Communicate production requirements and timelines to the production team based on open orders and demand signals
• Support item setup processes for new SKUs across retail platforms
• Flag order discrepancies, delays, or compliance issues to the Account Operations Manager
• Assist with data pulls and organization to support monthly KPI reporting
• Maintain accurate records of orders, shipments, and account correspondence for audit and reference
• Execute day-to-day workflows using the tools and processes maintained by the Account Operations Manager

• 1–2 years of experience in operations, supply chain, logistics, or a related field — internship experience considered
• Strong attention to detail and ability to manage multiple tasks simultaneously
• Proficiency in Microsoft Excel or Google Sheets
• Clear, proactive communicator — comfortable relaying information across teams and flagging issues early
• Familiarity with retail vendor portals (e.g., Retail Link) is a plus but not required
• Exposure to ERP systems is a plus
• Eager to learn retail and wholesale operations in a fast-paced, growing brand environment

• Full-time, in-office
• Reports to the Account Operations Manager

• Competitive base compensation
• Bonus program
• Referral bonus
• Paid Time Off and Wellness Time Off

• 401k with Company Match through Fidelity
• Medical, Dental, and Vision Benefits
• Company provided Lifeinsurance, Short-term & Long-term Disability
• Flexible Spending Accounts, as well as Dependent Care Flexible Spending Accounts

• Discounts on Owned Brands
• Monthly virtual team building/ educational activities
• A fun, creative and energetic work environment