Account Operations Coordinator / Project Coordinator – EMEA
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Key skills for this role
Role Overview
Provide junior-level account operations, project coordination, and administrative support to the Account Director and outsourced teams across EMEA.
Keep projects, operational activities, and administrative requirements organized and on track.
Maintain documents, monitor deadlines, coordinate follow-ups, manage tickets, and support visa and expense processes.
Key Skills for This Role
Full Job Posting
Role Overview
Provide junior-level account operations, project coordination, and administrative support to the Account Director and outsourced teams across EMEA.
Keep projects, operational activities, and administrative requirements organized and on track.
Maintain documents, monitor deadlines, coordinate follow-ups, manage tickets, and support visa and expense processes.
Key Responsibilities
- Coordinate communication and follow-ups with outsourced teams and partners across EMEA.
- Monitor project timelines, deliverables, and service levels.
- Maintain client requests, operational updates, project reports, trackers, contact lists, and other records.
- Support client requirements and resolve operational issues with the Account Management team.
- Liaise with internal departments and external stakeholders to complete tasks on time.
- Track performance metrics and prepare reports for management review.
- Ensure compliance with company processes, quality standards, and client requirements.
- Assist with planning, scheduling, and execution of outsourced projects and campaigns.
- Identify process improvement opportunities to improve operational efficiency.
- Manage tickets, requests, and issues through to completion.
- Coordinate meetings, action points, follow-up notes, visa and travel documentation, and deadlines.
- Support expense and reimbursement submissions by collecting documents and following up on outstanding items.
Candidate Profile
- Bachelor’s degree in Business Administration, Operations, Project Management, or a related field.
- Approximately 1–3 years of experience in coordination, administration, operations, project support, or a similar role.
- Strong organizational skills, attention to detail, and ability to manage multiple deadlines and follow-ups.
- Good written and verbal communication skills.
- Reliable, responsive, and comfortable working with internal teams, outsourced teams, and external partners.
- Ability to follow processes and complete routine administrative actions on time.
- Proficiency in Microsoft Office, particularly Excel, PowerPoint, and Outlook.
- Experience supporting account, project, operations, or senior stakeholder teams is advantageous.
- Experience with ticketing systems, project management tools, shared trackers, or document platforms is advantageous.
- Previous visa, travel, expense, or reimbursement support experience is beneficial.
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