greenhouse
Account Manager, US
DoiT
Remote, CAN
Manager · 3+ years experience
Remote
Discovered Yesterday
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Responsibilities
- Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs.
- Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth.
- Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level.
- Negotiate and close long-term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests.
- Identify New workload opportunities within Customer’s Cloud Environment / SaaS solutions.
- Establish a regular cadence with the complete portfolio of your customers as part of your book of business. Balancing the requirements of large strategic customers and fast-growing emerging clients.
- Help aggregate customer feedback that ensures our products & solutions closely align with customer needs and requests.
- Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cycles.
- Deliver regular quarterly reviews with customers, tracking active project timelines, projected spending on respective cloud platforms and feedback on DoiT support & engagement.
- Identify Cost Optimization opportunities within the Customer Cloud environment
- Work with Cloud Vendors Sales Rep on mutual customers.
Qualifications
- 2+ years of experience in an Account Management/Customer Success/Customer Engineering role.
- 3+ years experience at a technology company
- Strong verbal/written communication skills..
- Strong technical skills that enable you to engage productively with technical teams, and ability to build influential relationships.
- Great operational/administration skills, analytical, detail-oriented and able to “zoom” in/out from the big picture to the minutiae.
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