Account Manager - UKI

Role Requirements: What you need to succeed

• 3–4+ years of experience in sales or account management, with a proven track record of growing accounts and exceeding retention targets.
• Strong negotiation skills: confident negotiating renewal terms and commercial agreements that work for both the customer and the business.
• A natural ability to build rapport: you build trusted, lasting relationships with customers and stakeholders at every level.
• An analytical mindset: comfortable working with account and usage data to detect trends, flag risk, and spot growth opportunities across a large portfolio.
• A risk-prevention approach: you think ahead, catching signs of risk early and acting before issues escalate.
• Composure under pressure: skilled at de-escalating upset customers and turning difficult conversations into constructive outcomes.
• Comfortable liaising with senior leadership: confident engaging with senior leadership and C-suite stakeholders across a wide range of businesses.
• AI enthusiasm: curious about applying AI and automation to sales and customer workflows.
• Adaptability: you excel in fast-paced, evolving environments, solving problems proactively and treating change as a catalyst for progress.
• Book of business experience: managing a portfolio in a B2B SaaS or subscription environment, ideally spanning Large and Medium Business segments across a range of industries and sectors.
• Commercial acumen paired with genuine customer-outcome focus : comfortable owning a number while keeping the customer's success at the centre.
• CRM and analytics fluency: comfortable working with tools like Salesforce, Tableau, and Snowflake to manage your book and forecast performance.
• A team-first mindset: you're generous with knowledge sharing and see colleagues' wins as part of the bigger picture.
• Why Personio
• Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
• At Personio, we value in-person collaboration while also offering flexibility. This role is office-based, with 3 days required in your contracted office location. The remaining days can be worked from home or in the office if you prefer. In addition, you’ll have 20 Flex Days per year to work remotely from other locations.
• Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:
• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
• Make an impact on the environment and society with 1 (fully paid) Impact Day
• Receive generous family leave, child support, mental health support, and sabbatical opportunities
• We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch.