pinpoint
Account Manager
Reimagined Parking
Toronto, CAN
Full-time
Mid
Onsite
CAD 65000-70000 yearly / year
Discovered Today
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Key Responsibilities
- Serve as a key point of client contact to ensure the delivery of high-quality customer service for an assigned account(s); evaluate service quality and initiate corrective action
- Interface with client representatives for status updates; addresses any actual or potential problems; assist line management in negotiation of client contract and provide support during client start-up; support security planning, assessments, and surveys; review and update post orders
- Govern staffing operations for account by controlling labor costs and aligning schedules with client requirements
- Oversee, coordinate, and spearhead recruitment, selection, orientation, training development and retention efforts of high caliber staff; administer driving training
- Maintain and submit payroll records and other associate and business information
- Plan assign, and direct work while coaching employees to drive productivity and engagement
- Maintain a positive, professional environment by enforcing departmental dignity and respect and executing disciplinary actions
- Ensure employees comply with applicable laws, regulations, policies, and procedures
- Develop and direct assigned account budgets while providing input on company initiatives and resolving issues
- Perform tasks and duties as required for an assigned account, including authorizing expenditures (I.e equipment, supplies, and vehicles) and maintaining inventory
Skills, Knowledge and Expertise
- Excellent customer service and communication skills
- Ability to verbally communicate with team members, management, and clients
- Must have the ability to speak, read and write English
- Knowledge of parking operations and procedures
- Knowledge of supervisory practices and procedures
- Skilled in staff supervision, including assigning work and providing training and discipline
- Ability to provide positive direction and motivate performance
- Must be willing to participate in the Company’s pre-employment screening process including drug screen and background investigation
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