Account Manager

• Demonstrabletrack recordin B2B sales or account management — owning a book of accounts, hitting commercial targets, and managing the full cycle from qualification through close.
• Demonstrabletrack recordof growing accounts year-over-year and bringing in net-new logos with measurable first-year revenue impact.
• Daily,evidencedfluency with modern AI tools (Claude, ChatGPT, or equivalent) for drafting, analysis, research, and communication. Candidates should be prepared to discuss specific examples of AI-leveraged work in the interview process — what they used the tool for, how they structured the prompt, and where the human judgment sat.
• Strong written communication. The role produces written customer-facing communications, account plans, internal briefs, and improvement proposals continuously, often as the primary mode of cross-functional alignment.
• Strong commercial instinct — comfortable with pricing trade-offs, deal qualification, and the judgment calls that separate "book a meeting" from "book the order."
• CRM discipline.The CRM reflects reality at all times — not a quarter-end retrofit.Comfort owning a quantified KPI scorecard and forecast that leadership reads weekly.
• Direct, decisive working style. This role partners closely with Sales Manager and President; ability to give and receive candid feedback without ceremony isrequired.
• Authorisation to work in Canada.

• Manufacturing or B2B technical product environment; familiarity with the rhythm of physical-product sales (lead times, master data, configured products, order-to-delivery sequencing).
• Power metering, electrical systems, energy management, industrial automation, building management, or adjacent industry exposure (PLC, controllers, transformers, SCADA, HVAC, solar, battery storage, IoT, or data centre infrastructure).
• Hands-on experience with Zoho CRM or comparable modern CRM systems; familiarity with Zoho Books or comparable ERP systems for read-context .
• Prior exposure to AI / automation initiatives — e.g., contributing to agent build, process automation, RPA, or workflow re-engineering on the sales side.
• Experience selling into multi-step engagements (custom panels, configured systems, project orders with dependencies) where pre-sales technical alignment matters.
• Comfort working in ambiguous, evolving operating models where scope, process, and tooling are still being defined.

Will not be a fit

• Candidates who view AI tools as a side competency or occasional helper rather than the throughput engine of the role. The pre-AI account management workload (manual ODD drafting, monthly report compilation, manual CRM entry, reactive inbox triage) is not what this role does anymore — that workload has moved to agents, and the candidate must be ready to operate at the post-shift workload.
• Candidates whosetrack recordreflects scaling their book primarily by adding administrative time rather than by re-engineering process and tooling.
• Candidates who require an environment with extensive process documentation, multi-layer approvals, or insulation from direct cross-functional friction.
• Candidates uncomfortable with quantified accountability, with weekly published scorecards, and with operating in a fast-feedback environment.