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The Account Manager is responsible for managing inbound sales leads, onboarding new customers, and overseeing ongoing food and beverage waste accounts, with a particular emphasis on scheduling and logistics management. This position serves as the primary point of contact between customers and the facility’s Business Development, Operations, Administrative, Transportation, and Accounting teams.
The Account Manager takes ownership of the customer relationship—from the initial inquiry and discovery call through onboarding, scheduling, service management, and ongoing customer support. Success in this position requires excellent communication, attention to detail, sound judgment, and the ability to coordinate effectively across multiple internal departments.
Circular Services is a leading developer and operator of circular economy infrastructure and services and the largest private recycling and organics company in the U.S. with operations across the country. We help businesses and municipalities reduce and divert waste, lowering disposal costs and fueling local supply chains by ensuring materials are recovered, recycled, and reused.
The Account Manager is responsible for managing inbound sales leads, onboarding new customers, and overseeing ongoing food and beverage waste accounts, with a particular emphasis on scheduling and logistics management. This position serves as the primary point of contact between customers and the facility’s Business Development, Operations, Administrative, Transportation, and Accounting teams.
The Account Manager takes ownership of the customer relationship—from the initial inquiry and discovery call through onboarding, scheduling, service management, and ongoing customer support. Success in this position requires excellent communication, attention to detail, sound judgment, and the ability to coordinate effectively across multiple internal departments.
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Respond promptly and professionally to prospective customers from a variety of sources, including: Website inquiry form submissions Emails and phone calls Calls transferred from the company’s main line Internal referrals Prospective customers who arrive at the facility without an appointment
Website inquiry form submissions
Emails and phone calls
Calls transferred from the company’s main line
Internal referrals
Prospective customers who arrive at the facility without an appointment
Coordinate with the Scale House Manager to obtain contact information for prospective customers and conduct timely follow-up.
Conduct friendly and thorough discovery calls to understand each prospect’s material, service, scheduling, and transportation needs.
Confidently explain the company’s facilities, services, capabilities, intake requirements, and operating policies.
Maintain consistent follow-up with prospective customers throughout the sales and onboarding process.
Take ownership of the onboarding process, from the initial discovery call through account activation and follow-up.
Proactively understand the ever-changing needs of the operations team and professionally translate to customers.
Establish clear expectations regarding the facility’s food and beverage intake processes, including scheduling requirements, material acceptance standards, packaging requirements, and applicable policies.
Collaborate with management and internal departments to determine: Customer pricing and service rates Feedstock eligibility Anticipated delivery frequency and volume Transportation and hauling requirements Contract requirements and execution
Customer pricing and service rates
Feedstock eligibility
Anticipated delivery frequency and volume
Transportation and hauling requirements
Contract requirements and execution
Send customers the appropriate onboarding documents and clearly communicate all requirements.
Work with Operations and the Accounting Coordinator to confirm that onboarding documents are complete and accurate before activating a new account.
Obtain and verify Certificates of Insurance from approved haulers, when applicable.
Ensure required payment arrangements are established before service begins.
Manage assigned food and beverage waste accounts
Serve as the primary customer contact for scheduling, service questions, troubleshooting, and account support.
Manage daily and weekly inbound tonnage schedule to help maintain appropriate operating capacity.
Confirm that incoming material is an approved and viable feedstock.
Review how food and beverage material will arrive, including its packaging, transportation method, and condition.
Coordinate inbound schedules and communicate daily schedules to relevant internal teams.
Ensure customer payments are appropriately arranged.
Maintain accurate customer records, service details, and account documentation.
Communicate proactively with customers regarding scheduling changes, service limitations, rejected material, contamination, or other operational concerns.
Remain accessible by phone and email during business hours—and before or after hours when necessary—to troubleshoot issues, solve problems, and support scheduling needs.
Collaborate daily with the following internal teams: Operations: Understand Q1 and Q2 capacity, operating needs, restrictions, and service limitations. Scale House: Provide timely customer support and assist with on-the-spot decisions involving incoming loads. Accounting: Communicate billing requirements, fees, payment information, and documentation needs. Transportation and Logistics: Coordinate hauling rates, pickups, deliveries, and customer communications. Compatibility: Review prospective feedstocks and provide relevant material information for technical evaluation.
Operations: Understand Q1 and Q2 capacity, operating needs, restrictions, and service limitations.
Scale House: Provide timely customer support and assist with on-the-spot decisions involving incoming loads.
Accounting: Communicate billing requirements, fees, payment information, and documentation needs.
Transportation and Logistics: Coordinate hauling rates, pickups, deliveries, and customer communications.
Compatibility: Review prospective feedstocks and provide relevant material information for technical evaluation.
Maintain open communication with Operations and the Lead Process Engineer regarding incoming feedstocks, packaging types, delivery methods, and anticipated volumes.
Conduct an initial review of Safety Data Sheets, nutritional information, and other supporting documentation before submitting materials to the Lead Process Engineer for approval.
Support tote and container swap programs by ensuring that instructions and schedules are clearly communicated to both customers and facility operators.
Identify potential recycling opportunities associated with incoming materials, including OCC and PET recovery and baling.
Monitor capacity and coordinate with internal teams before confirming customer deliveries or changes in volume.
Coordinate the development of Certificates of Destruction when requested or required.
Notify Operations, the Scale House, and Accounting when a Certificate of Destruction is needed.
Obtain supporting photographs from Q2 and provide them to Accounting.
Review Certificates of Destruction for accuracy and ensure they are completed and delivered promptly.
Notify Accounting when additional fees should be applied to a customer’s account, including: Disrupted pallet fees Contamination fees Unscheduled load fees Demurrage fees Other applicable service or handling fees
Disrupted pallet fees
Contamination fees
Unscheduled load fees
Demurrage fees
Other applicable service or handling fees
Provide Accounting with the information and supporting documentation needed to invoice customers accurately.
Work with the Transportation Manager and third-party haulers to develop hauling rates.
Communicate and negotiate hauling rates with customers.
Design right-sized transportation programs based on each customer’s operational needs, including: Live loads Drop-trailer programs Trailers staged at customer locations Recurring or on-demand pickups
Live loads
Drop-trailer programs
Trailers staged at customer locations
Recurring or on-demand pickups
Schedule hauls with the Transportation Manager and communicate pickup and delivery details to customers.
Ensure transportation arrangements are coordinated accurately and completed on time.
Gather feedback from the Transportation Manager regarding live-load delays or other service issues.
Coordinate applicable demurrage or additional transportation fees with Accounting.
Troubleshoot transportation issues and keep customers informed of changes or delays.
Management consultancy helping organizations pursue responsible, sustainable and circular business through change management and organizational advice.
Visit company websiteJobs and hiring trendsUSD 80000-80000 yearly / year
Full-time
Senior · 10+ years experience
Hybrid
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