Account Manager
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Key skills for this role
About the Role
Emperor is seeking an Account Manager to support client communication, assist in project delivery, and build trust with clients. The role involves managing accounts, ensuring efficient project execution, and supporting account growth.
Key Skills for This Role
Responsibilities
- Act as a point of contact for clients, ensuring consistent communication and high quality client experience
- Support senior team members in managing day to day client requests
- Assist with developing and maintaining client project documentation, including agendas, contact reports, and timelines
- Work closely with internal teams to ensure smooth project execution
- Assist in preparing client proposals, cost estimates, and project plans
- Help track and report on the performance of client campaigns
- Support identification of new opportunities within existing client accounts
Requirements
- Experience in agency environment working on client projects including digital
- Involvement in business development
Full Job Posting
Overview
- Reporting to a Senior Account Manager, this role is focused on: Supporting day to day client communication, ensuring clear, proactive updates and maintaining strong relationships with clients. Assisting in the delivery of projects across multiple communication disciplines, ensuring that client needs
Responsibilities
- Act as a point of contact for clients, ensuring consistent communication and a high quality client experience.
- Support senior team members in managing day to day client requests, escalating when necessary to ensure client needs are met on time.
- Assist with developing and maintaining client project documentation, including agendas, contact reports, and timelines.
- Work closely with internal teams to ensure smooth project execution, helping to coordinate resources and resolve any issues that arise during the delivery process.
- Assist in preparing client proposals, cost estimates, and project plans under the guidance of senior team members.
- Help track and report on the performance of client campaigns, ensuring key deliverables are met and performance is documented accurately.
- Support the identification of new opportunities within existing client accounts, providing assistance in developing strategies for account growth.
- Collaborate with colleagues to ensure knowledge sharing and best practice across the agency.
Bonus Qualifications
- It's a bonus if you have Worked in agency where you have worked on client projects inc digital, as well as had involvement in business development.
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