Account Manager - Qatar

Company Description

Role Summary

Partner Relationship Management

• Build and maintain strong, long-term relationships with existing restaurant and vendor partners.
• Improve partner satisfaction and retention through proactive communication, support, and service excellence.
• Provide partners with insights that support business growth on the platform.

Data-Driven Consulting

• Analyze sales, operational, and engagement data to identify improvements in menu performance, pricing, promotions, and delivery logistics.
• Share performance-based recommendations to drive revenue and efficiency.
• Conduct regular business reviews covering results, opportunities, and growth plans.

Account Growth and Optimization

• Identify growth opportunities, including upselling services and suggesting cross-promotions.
• Help partners optimize menu structure, images, and delivery times for better engagement and conversion.
• Recommend and coordinate marketing campaigns and promotional offers to drive order volume.

Collaboration and Compliance

• Collaborate with Marketing, Logistics, and Operations to address partner needs and resolve issues.
• Support onboarding, campaign execution, and issue resolution for assigned accounts.
• Negotiate and renew commercial agreements.
• Ensure partners comply with service-level agreements and operational standards, including delivery quality and availability.

Qualifications

• At least 2 years of experience in Account Management, Sales, or Partner Success.
• Experience in food technology, FMCG, or e-commerce is a plus.
• Strong analytical skills and comfort using data dashboards and Excel or Google Sheets.
• Excellent communication, negotiation, and interpersonal skills.
• Customer-first mindset and ability to work independently in a fast-paced environment.
• Fluency in Arabic is required.