indeed
Account Manager
Spiria
Toronto, CAN
Full Time
Senior
Hybrid
2 days ago
Account ManagementBusiness DevelopmentCRMHubSpotSalesforceDynamics
Free
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Account ManagementBusiness DevelopmentCRM
About the Role
Spiria is seeking an Account Manager to develop and grow client relationships in a technology professional services environment. You will manage a portfolio of existing clients, identify new business opportunities, and oversee the full commercial cycle.
Key Skills for This Role
Account ManagementBusiness DevelopmentCRMHubSpotSalesforceDynamics
Responsibilities
- Act as the primary point of contact and trusted partner for all account related matters
- Develop and maintain lasting business relationships with key stakeholders and decision makers
- Ensure proactive account management, including client satisfaction and achievement of business objectives
- Collaborate closely with delivery teams to ensure alignment between client expectations, budgets, and mandate execution
- Play a facilitator role between clients and internal teams, particularly in managing issues and escalations
- Contribute to the financial management of accounts (forecasting, revenue tracking, invoicing)
- Identify and develop growth opportunities within existing accounts, using a consultative approach
- Participate in the preparation of service offerings, proposals, and the follow up of commercial activities (including CRM)
- Maintain an understanding of the market and client needs in order to propose relevant solutions and contribute to revenue objectives
Requirements
- 5 to 8 years of experience in account development, ideally in technology professional services
- Experience in account management with the ability to grow client relationships over time
- Excellent communication and influencing skills with stakeholders, including executives
- Proficiency with CRM tools (HubSpot, Salesforce, Dynamics) and comfort with analytical tools (Excel)
- Good understanding of custom software development and technology solution delivery
- Ability to manage multiple accounts in a dynamic environment with rigour and organization
- Excellent written and verbal communication skills
- Bilingualism required (French and English)
- Relevant university degree (business administration, technology, or equivalent)
Full Job Posting
Role Overview
- We are looking for an Account Manager who will play a key role in developing strong, lasting, trust based business relationships with our clients.
- In this role, you will be responsible for a portfolio of existing clients, with the goal of maximizing their value by identifying and developing new business opportunities.
- You will be accountable for the full commercial cycle within your accounts, from managing client requests to growing revenue, including sales planning and forecasting.
As an Account Manager at Spiria, you will be expected to:
- Act as the primary point of contact and trusted partner for all account related matters.
- Develop and maintain lasting business relationships with key stakeholders and decision makers.
- Ensure proactive account management, including client satisfaction and achievement of business objectives.
- Collaborate closely with delivery teams to ensure alignment between client expectations, budgets, and mandate execution.
- Play a facilitator role between clients and internal teams, particularly in managing issues and escalations.
- Contribute to the financial management of accounts (forecasting, revenue tracking, invoicing).
- Identify and develop growth opportunities within existing accounts, using a consultative approach.
- Participate in the preparation of service offerings, proposals, and the follow up of commercial activities (including CRM).
- Maintain an understanding of the market and client needs in order to propose relevant solutions and contribute to revenue objectives.
Keys to your success:
- 5 to 8 years of experience in account development, ideally in technology professional services.
- Experience in account management with the ability to grow client relationships over time.
- Excellent communication and influencing skills with stakeholders, including executives.
- Proficiency with CRM tools (HubSpot, Salesforce, Dynamics) and comfort with analytical tools (Excel).
- Good understanding of custom software development and technology solution delivery.
- Ability to manage multiple accounts in a dynamic environment with rigour and organization.
- Excellent written and verbal communication skills.
- Bilingualism required (French and English).
- Relevant university degree (business administration, technology, or equivalent).
Employment details:
- Salary range: CAD 84,000 110,000, based on a 37.5 hour workweek.
What we offer:
- Vacation bank of 3 weeks per year.
- 5 additional fixed days off during the winter holidays.
- Flexible personal days to handle life’s ups and downs.
- Deferred Profit Sharing Plan (DPSP) and RRSP with employer contributions.
- Group insurance with broad coverage.
- Telemedicine and Employee Assistance Program via Dialogue.
- Paid training, certification and association expenses.
- Spiri Flex reimbursements of CAD 300 per year for health, ergonomics, and connectivity related expenses.
Work Life
- Flexible work arrangements (remote, hybrid, or in person).
- Our work mode is completely hybrid. Spiria offers you great flexibility in your choice of workplace.
- If you commit to working at least half of the time in a Spiria office, you will have your own exclusive workstation.
About us!
- Powered by a passion for technology, Spiria designs and develops custom digital products that simplify the world for industry leaders.
- We are committed to the principle of employment equity and encourage diverse applicants.
AI Notice
- Our recruitment tools use AI to support the initial screening of applications, without ever replacing the intuition and expertise of our recruitment teams.
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