Account Manager - Market Research - EMEA UAE

TGM Research

Dubai, UAE

Full Time

Mid

Remote

4 weeks ago

Account ManagementProject ManagementMarket ResearchClient Relationship ManagementRevenue GrowthCRM Software

Free

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Key skills for this role

Account ManagementProject ManagementMarket Research

This role sits within our EMEA Client Service team. Internally titled Client Service Manager, it is equivalent to an Account Manager role, combining client ownership, project delivery, and revenue growth responsibilities.
You will act as the main point of contact for clients, while also overseeing and coordinating project execution in close collaboration with the fieldwork team.
You will also contribute to commercial and strategic initiatives, identifying opportunities for account growth and supporting the development of new business within your assigned territory.

Identify opportunities for account expansion and upselling of additional services, driving incremental revenue generation.
Participate in lead generation and new business activities, supporting the acquisition of new clients and opportunities.
Manage and grow a portfolio of key client accounts (medium to big size/complexity), ensuring client satisfaction, retention, and revenue growth.
Coordinate the execution of medium to complex research projects, ensuring timely delivery of results.
Provide full guidance for sampling strategy development and monitor fieldwork performance.
Maintain excellent day to day communication with clients, advising on potential roadblocks and corrective actions to ensure the best service and client satisfaction throughout the project lifecycle.
Monitor project financials and performance metrics, ensuring projects are delivered on time, within budget, and to client expectations.
Supporting clients from EMEA region.

2 4 years of experience in both account management and/or project management within the market research online panel companies.
Strong communication and interpersonal skills.
Fluent English, both spoken and written.
Fluent German would be an advantage.
Excellent problem solving abilities.
Entrepreneurial mindset – every day is different: we try, we fail, we try again and succeed.
Ability to work independently and as part of a team.
Proficiency in using CRM software and Microsoft Office Suite.
Research/Statistics/Data Science background is a bonus.