Account Manager

We're looking for a strategic, customer-focused Senior Account Manager to own and grow a portfolio of Aurora customers across Europe, primarily in Germany, the UK, and France. You'll drive retention, adoption, and expansion by building strong relationships with customer stakeholders and connecting Aurora's solutions to their business goals.

As a trusted advisor, you'll identify opportunities to deepen product usage, introduce new solutions, and ensure customers are seeing real returns on their investment in Aurora. You'll partner closely with Sales Engineering, Implementation, Product, and Marketing to deliver a seamless experience and support long-term growth.

This role calls for a balance of strategic account planning, commercial ownership, and operational discipline. You'll be comfortable navigating complex customer environments across multiple markets, managing renewals and negotiations, and using data to drive decisions.

Own and grow a portfolio of Aurora customers across Europe, driving retention, adoption, and expansion across Aurora and HelioScope

Lead renewals and commercial negotiations, including early renewals, amendments, and custom pricing structures

Develop and execute strategic account plans with customer stakeholders to achieve measurable usage growth and lasting partnership value

Build pipeline within your book of business by identifying upsell and cross-sell opportunities through proactive outreach and marketing-qualified leads

Use product usage data, UV metrics, and customer insights to forecast expansion, flag churn risk, and get ahead of it

Lead executive business reviews and strategic conversations that align on goals, adoption milestones, and ROI

Collaborate across Product, Sales Engineering, Implementation, Support, and Marketing to deliver solutions that meet customer needs and create new ones

3+ years of experience in account management, customer success, or sales within SaaS, energy technology, or a related field

A proven track record of growing a customer portfolio through renewals, upsells, and cross-sells

Strong commercial acumen, including experience negotiating contracts, renewals, and pricing structures

The ability to build strategic relationships with executive stakeholders and navigate complex customer organizations

Experience using data and customer insights to drive adoption, identify risk, and develop account growth strategies

Excellent communication and collaboration skills; you work well across teams and make things happen

Strong organizational discipline, including managing pipeline and renewals in CRM systems like Salesforce

Professional proficiency in English; German or French language skills are a strong plus given our core European markets

Experience in solar, clean energy, or climate tech

Familiarity with solar design platforms or project development workflows

Experience managing consumption-based SaaS models

Background in high-growth or remote-first technology companies

Experience working across multiple European markets (Germany, UK, France)