Account Manager

Job requirements

• Previous experience in sales / account management

• Proven ability to meet and exceed sales targets

• Strong influence and negotiation skills with key stakeholders at all levels of an organisation, including executive and C-level

• Proficient in Microsoft Word and Excel

• A willingness to travel across England to client sites, and events

• Ability to live and work in the UK (unfortunately we are unable to sponsor visas)

• At least 3 years of experience in sales / account management

• A driving licence that allows you to drive in the UK and access to your own vehicle for business use, for travel to rural client sites, would be an advantage

• Industry sector knowledge of Cloud Computing, Managed IT services, ERP and CRM

• Experience in the use of Connectwise

• Experience of Microsoft Licencing and pricing

Job responsibilities

• Managing the day-to-day activity within the allocated existing client base being both reactive, and proactive in providing the best service

• Ensuring full utilisation of the CRM system to help deliver account strategies and key account listing compliance

• Maintaining the use of the Sales Assistance process within CRM, to ensure that any pre-sales requirement is logged enabling other departments to organise their time.

• Delivering upon the proposed sales targets, not only on an individual level, but also as part of the Account Management team

• Driving opportunities for Cross Sell and Upsell sales to generate additional revenue streams within the existing client base

• Managing new leads and opportunities through the sales process to facilitate accurate and reliable sales pipeline and forecast reporting

• Conducting fact find calls to understand the client needs/problems/goals, follow-up activities to support and close sales, and maintain processes and procedures to track activity

• Providing a pro-active and elevated level of customer service & management

• Focusing on customer retention achieving a net zero customer attrition of contracts

• Ensuring Accounts Plans are in place for Strategic and Growth clients to drive Cross-Sell and Upsell opportunities and to achieve maximum growth within the client base

• Working with the wider delivery teams, engaging them for pre-sales technical assistance when required and recording all engagement through the Sales Assist process