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Account Manager
Zoho
Jeddah, KSA
Full Time
Mid
Onsite
Today
Account ManagementCustomer SuccessCRMSalesforceZoho CRMHubSpot
Free
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Account ManagementCustomer SuccessCRM
About the Role
Zoho is seeking an Account Manager to manage B2B customer accounts, drive product adoption, and ensure renewals. The role requires 2-3 years of experience in customer success or account management, with strong CRM skills and fluency in English and Arabic.
Key Skills for This Role
Account ManagementCustomer SuccessCRMSalesforceZoho CRMHubSpot
Responsibilities
- Manage a portfolio of B2B customer accounts throughout the post sales lifecycle, ensuring customer success and long term relationship management
- Drive product adoption by understanding customer business needs, conducting health checks, and recommending appropriate solutions
- Build and maintain strong relationships with key stakeholders, including business users, IT teams, procurement, and executive sponsors
- Own customer renewals by proactively identifying risks, reducing churn, and ensuring timely contract renewals
- Identify upsell and cross sell opportunities by understanding customer requirements and aligning suitable solutions
- Conduct customer meetings, Quarterly Business Reviews (QBRs), adoption reviews, and executive business reviews to maximize customer value
- Collaborate with Sales, Presales, Support, Consulting, Product, Finance, and Legal teams to deliver successful customer outcomes
- Monitor customer health through product usage, engagement, support trends, and business insights, and proactively address risks
- Maintain accurate CRM records, account plans, customer interactions, opportunities, renewals, risks, and forecasts
- Ensure customer satisfaction by delivering proactive account management and supporting business growth initiatives
Requirements
- 2–3 years of experience in Customer Success, Account Management, Enterprise Software, SaaS, IT Services, or Solution Sales
- Experience managing B2B customer accounts, including product adoption, renewals, customer retention, and account growth
- Strong understanding of customer lifecycle management, stakeholder engagement, and relationship management
- Hands on experience using CRM platforms such as Salesforce, Zoho CRM, HubSpot, Microsoft Dynamics, or similar
- Experience conducting customer business reviews (QBRs), managing escalations, and driving customer success initiatives
- Strong communication, analytical, problem solving, and negotiation skills
- Ability to work effectively with cross functional teams in a fast paced, customer focused environment
- Fluency in English and Arabic is mandatory
Full Job Posting
Company Overview
- Zoho is one of the world's most prolific software companies with 55+ applications in nearly every major business category.
- With more than 130 million+ users and over 18,000 employees globally, Zoho is private, bootstrapped, and profitable.
Key Responsibilities
- Manage a portfolio of B2B customer accounts throughout the post sales lifecycle.
- Drive product adoption by understanding customer business needs and conducting health checks.
- Build and maintain strong relationships with key stakeholders.
- Own customer renewals by proactively identifying risks and reducing churn.
- Identify upsell and cross sell opportunities.
- Conduct customer meetings, QBRs, adoption reviews, and executive business reviews.
- Collaborate with cross functional teams.
- Monitor customer health and proactively address risks.
- Maintain accurate CRM records and forecasts.
- Ensure customer satisfaction.
Requirements
- 2–3 years of experience in Customer Success, Account Management, Enterprise Software, SaaS, IT Services, or Solution Sales.
- Experience managing B2B customer accounts.
- Strong understanding of customer lifecycle management.
- Hands on experience using CRM platforms.
- Experience conducting QBRs and managing escalations.
- Strong communication, analytical, problem solving, and negotiation skills.
- Ability to work with cross functional teams.
- Fluency in English and Arabic is mandatory.
Preferred Qualifications
- Experience in SaaS, ERP, CRM, HRMS, or enterprise software solutions is preferred.
- GCC/KSA market experience is an added advantage.
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