Account Manager **Internal Only**

Key Duties of an Account Manager

• Assist and support the Head of Account Management.
• Ensure compliance with the scope of the customer contract; monitoring, reporting and acting on the following key elements on a daily/weekly basis, as appropriate.
• Increases and/or reductions in contracted routes.
• Frequency of ad hoc routes.
• Day 1 for Day 2 activity including transition timings.
• Obtain authorisation for any changes and/or additions to the customer rate card; ensuring Customer Services team have correct, up-to-date rate cards.
• Align ESL business growth plans to that of our clients to ensure we maximise each opportunity and wallet share.
• Ensure correct levels of contracted equipment are maintained, e.g. trailers, shunt vehicles etc., with any additions being correctly charged to customer account.
• Ensure correct contracted manning levels are maintained, e.g. Shunters, yard personnel, despatch and office staff with any additional staff, whether permanent or temporary, being correctly charged to customer account.
• Ensure fuel surcharge and ad hoc rates are invoiced correctly and promptly.
• Monitor customer debtor statements; taking action to resolve outstanding payments.
• Ensure CSUD form is up to date and relevant (All change should be monitored, recorded and signed off in line with the agreed process).
• Establish and maintain strong relationships with key customer contacts, Internal senior management and planning teams.
• Review communications on a weekly basis, ensuring that you have communicated effectively to customer and internal teams on delivery performance, customer requirements, trends and ways to improve.
• Provide detailed forecasts of customer volumes, including analysis and commentary, by day, region and year, actual against forecast.
• Include an in depth commentary on volumes, obtained through close customer contact, particularly in relation to special promotions and seasonal peak periods such as, but not limited to, Christmas and Easter.
• Plan and prioritise day-to-day activities based on the demands of customer accounts and the business, particularly in relation to performance levels.