Account Manager - HR Services (Remote)

McLean & Company, a division of Info-Tech Research Group, is one of the fastest-growing HR Advisory Firms in North America. We partner with C-Suite Leaders in HR, Talent, and Learning & Development to deliver measurable business results through best practice research, actionable tools and templates, proprietary surveys, learning programs, facilitated workshops, and one-on-one advisory from our team of experts.

The Account Manager - HR Services is a hybrid Account Management/Account Executive role focused on ensuring our clients are serviced and renew year-over-year while also leveraging personal and professional networks, working marketing leads, cold calls, referrals and contact moves to new organizations. The successful candidate will ensure there is strategic alignment with HR Executives and the McLean & Company resource pool, including software, analytics, advisory, and research.

Major Responsibilities

Proactively manage accounts by conducting regular service calls with clients to ensure alignment and drive usage of the McLean membership.

Work marketing leads and conduct warm/cold calls into your territory to book onsite sales presentations with prospective clients.

Support cross-functional communication and collaborate with our Research and Product Teams.

Grow revenue by actively identifying referrals through personal, professional and client networks as well as pursue sales opportunities with former clients when they move to a new company.

Identify client needs that align with our Workshop, Executive Services, Consulting, and Training offerings.

Solicit feedback and testimonials from current accounts.

Record client details and account notes in CRM system. Follow internal reporting processes.

Education and Experience

Post-secondary education – minimum College Diploma

2 years B2B sales + University Degree or

5 years B2B sales + College Diploma