Account Manager

The Customer Success Team is focused on helping SmithRx’s clients derive the full value of their PBM services. We build and manage effective relationships with our customers’ operational leadership, communicating the value of our services in the context of customers’ business goals with the goal of retaining high performing, satisfied customers. We identify risks to client satisfaction proactively and collaborate across product and operational lines to tenaciously pursue solutions and advocate for our clients.

As an Account Manager, you will be responsible for ensuring the complete post-sale success and satisfaction of SmithRx customers. You will bring strong industry and product knowledge and serve as a trusted advisor and business partner for your client’s operational leadership. The Account Manager begins involvement with their client at implementation kick-off and is responsible for the development and maintenance of the client success plan, orchestrating the involvement of additional SmithRx teams to ensure that the client is achieving their stated business goals.

Requires 3-5 years of direct account management or relationship management experience in the healthcare space; working knowledge of commercial health insurance and pharmacy benefits strongly preferred

A positive growth mindset with the ability to approach difficult situations in a calm and focused manner; understand the challenge and move forward tactfully towards a solution

An obsession with customer experience and customer satisfaction

A passion for solving difficult problems together in collaboration with the broader team

Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue

Experience in Client relationship management ensuring expectations and deliverables are documented and met, key stakeholders are informed, and client satisfaction is achieved

Ability to work independently as well as part of an extended, cross-functional team

Self-driven, results-oriented and disciplined work ethic

Ability to take initiative with little to no direction

Be transparent and honest in a positive, professional and polite manner

Expert conflict resolution skills

Highly effective communicator with a consultative and tactful approach; Ability to observe situations and scenarios from the client or member’s point of view

Bachelor’s degree or equivalent experience required

Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance

Flexible Spending Benefits

401(k) Retirement Savings Program

Short-term and long-term disability

Discretionary Paid Time Off

Paid Company Holidays

Wellness Benefits

Commuter Benefits

Paid Parental Leave benefits

Employee Assistance Program (EAP)

Well-stocked kitchen in office locations

Professional development and training opportunities