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Key skills for this role
The Key Account Manager is responsible for managing a portfolio of high value accounts, and acts as the primary point of contact between the client’s upper management and Tillster.
The primary objectives of the Key Account Manager are to promote Tillster products and services.
The Key Account Manager is also responsible for developing strategic relationships with client’s upper management to maximize their knowledge of Tillster products and services, and to manage all details of the relationship, including referrals to sister brands or markets that can be pursued by the Sales team.
The Key Account Manager is measured on performance against two primary criteria: 1) client satisfaction and account retention 2) revenue and profit growth within the account.
In pursuit of these two objectives, quarterly performance against a defined set of goals will be measured.
These goals shall be memorialized in account plans that will be developed for each account by the Key Account Manager before the beginning of each calendar year as approved by the EVP of Sales & Account Management.
Experience communicating with executive-level management within client organizations.
Key account management experience and a track record of product, territory and transaction expansion within that account a major plus
Experience in project planning/project management
Bachelors in Sales, Marketing, or Business Studies or equivalent experience
5+ years plus experience in sales and/or account management , also understanding of technical tools used to manage client relationships.
Familiarity and experience in either hospitality and software industry
Proficient in standard office productivity software and sales force automation tools.
The Interview Process
Recruiter interview with a Talent Acquisition Specialist.
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Interview with our Head of Sales
Pay and Benefits (USA)
Expected base salary range $105,000 - $125,000+. Total starting compensation will be determined based on all lawful criteria, Company policy and best practices.
Equity: All employees within the U.S. are eligible to participate in the Stock Option Plan.
Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits. Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program (“EAP”) and Optum Care 24-hour confidential medical counseling services.
Holidays: The company observes ten (10) paid holidays per calendar year.
Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees earn pro-rated PTO.
Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan.
Education, Learning & Development: We offer college tuition and education assistance programs; LinkedIn Learning courses; and ongoing learning and development opportunities.
Local Candidates Strongly Preferred No Visa Sponsorship Principals only – no Agencies or calls please
Provides digital ordering and engagement platforms for restaurant chains.
Visit company websiteJobs and hiring trendsUSD 105000-125000 yearly / year
Full-time
Senior · 5+ years experience
Remote
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