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Account Manager
MOO
East Providence, USA
Full-time
Mid
Hybrid
Discovered 1 weeks ago
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Key Skills for This Role
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- Proactively manage the existing customer base to drive customer delight and surprise in order to increase returning revenue
- Serve as first point of contact for your accounts predominantly over the phone and via e-mail
- Build relationships with customers to influence an increase in purchase volume, frequency, and product mix through strong discovery, record keeping, recommendation, and presentation skills
- Maintain a strong understanding of MOO products and services to present thoughtful and creative recommendations to existing clients in order to win projects and grow relationships
- Maintain clear and accurate records of customer interactions and notes within our CRM systems
- Actively identify opportunities for growth and collaboration with accounts in your book of business through development of relationships via contact expansion and your own regular research on the business
- Accurately forecast your anticipated monthly achievement upward to your manager and at times other leaders in the business
- Achieve monthly revenue and retention targets
- Meet and exceed daily outbound activity requirements
- Engage in weekly coaching sessions and 1:1s with your manager
- Be an active member of your sales team and department by being an engaged participant in team meetings and strategy sessions
- You’re not afraid of picking up the phone and making purposeful connections with your clients daily
- You are goal-oriented, and like to chase an ambitious target
- You learn new tech platforms quickly, and thrive in a hybrid work environment
- You enjoy research and planning to develop strong long term relationships with clients
- You are coachable and enjoy learning new skills and strategies
- You’re professional, friendly, and helpful on the phone and in writing
- You enjoy being in an advisory role, helping customers solve problems and coming up with creative solutions
- You are organized and disciplined in your day to day processes
- You're OK with ambiguity and have a growth mindset
- You have an interest or background in design and print
- You enjoy a challenge and aren't afraid to try something new
- You thrive in a team setting and working closely with your peers towards personal and professional growth
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