Account Manager

Salary - To be discussed at next stage

• Develop and execute strategic account plans for a portfolio of healthcare customers, aligning solutions to their long-term business objectives.
• Build strong relationships with key stakeholders, acting as a trusted advisor and ensuring customers realise maximum value from their investment.
• Identify and drive upsell, cross-sell and expansion opportunities to achieve revenue growth and retention targets.
• Manage the renewal process end-to-end, including commercial discussions, contract negotiations and renewal forecasting.
• Maintain an accurate sales pipeline and provide regular account updates, forecasts and performance insights.
• Collaborate with Customer Success, Product, Support and other internal teams to deliver an exceptional customer experience.
• Proactively identify customer challenges and provide tailored solutions that support business outcomes and customer success.
• Proven experience managing and growing strategic customer accounts within a SaaS or software environment.
• Experience working with healthcare organisations, ideally within the NHS, private healthcare or life sciences sectors.
• Demonstrated success in driving account growth through upselling, cross-selling and value-based selling approaches.
• Strong commercial and negotiation skills, with experience managing renewals and commercial agreements.
• Excellent stakeholder management skills, with the ability to influence and engage senior decision-makers.
• Strong analytical skills with experience using data and insights to support forecasting, account planning and business decisions.
• Proficiency in CRM and sales engagement platforms such as Salesforce, Outreach or similar tools.
• Highly organised, proactive and collaborative, with the ability to manage multiple priorities in a fast-paced environment.

About Ideagen