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Account Manager (2D + 3D Print and Promo), Riyadh
HH Global
Riyadh, KSA
Full Time
Mid
Hybrid
1 weeks ago
Client Service ManagementProject ManagementBudget Management2D/3D PrintPromotional MerchandiseCommunication
Free
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Client Service ManagementProject ManagementBudget Management
About the Role
HH Global is seeking an Account Manager to manage client relationships and deliver solutions for 2D/3D print and promotional merchandise. The role involves taking briefs, managing budgets, and ensuring project delivery.
Key Skills for This Role
Client Service ManagementProject ManagementBudget Management2D/3D PrintPromotional MerchandiseCommunication
Responsibilities
- Take briefs from clients including full specification details and deadline dates, and manage project delivery from start to finish.
- Provide technical input and advice on projects, briefing suppliers on precise client requirements.
- Monitor projects to ensure they are delivered to specification and on time, collaborating across multiple teams.
- Deliver contractual requirements, prepare presentations, and complete necessary account administration and reporting.
- Agree and manage budgets and P&Ls, ensuring profit is maximized through analysis of performance.
- Deliver services to meet and exceed contracted SLAs while ensuring compliance with Regulatory and Company policies.
Requirements
- Client service management experience, including working on client sites and developing relationships across multiple vendors against SLAs and KPIs.
- Experience in 2D/3D Print and Promotional Merchandise.
- Knowledge of the Saudi market.
- Commercial understanding and ability to manage multiple projects simultaneously.
- Project management mindset with focus on sales and business development.
- Excellent communication skills (verbal, written, presentation).
- Arabic language beneficial.
Full Job Posting
Purpose of the Job
- Account Managers are responsible for managing and delivering solutions for clients through close work with internal teams and local partners.
- Areas of spend under management: 2D/3D Print and Promotional Merchandise.
- This role operates on a blended basis between the local HH Global office and home.
Key Responsibilities
- Take briefs from the client including full specification details and deadline dates and manage project delivery from start to finish, suggesting alternative options and innovation where possible.
- Provide technical input and advice on projects as required, briefing suppliers on precise client requirements and delivering exceptional levels of customer service.
- Monitor projects to ensure they are delivered to specification and on time while implementing new methods and procedures as required.
- Deliver contractual requirements, prepare presentations and complete necessary account administration and reporting while keeping accurate records.
- Agree and manage budgets and P+Ls, ensuring profit is maximized through analysis of performance.
- Deliver services to meet and exceed contracted SLAs while ensuring compliance with Regulatory and Company policies.
Knowledge, Skills + Experience
- Client service management experience, including time spent working on client site(s), developing and maintaining client relationships across multiple vendors against agreed SLAs + KPIs.
- Experience in 2D / 3D Print and Promotional Merchandise.
- Knowledge of the Saudi market.
- Commercial bias / understanding and the ability to manage multiple projects simultaneously through time management + prioritization skills.
- Project Management mindset process driven with a focus on sales and business development.
- Experience in troubleshooting unexpected project issues and implementing preventative measures.
- Excellent communication skills (verbal, written, presentation), with clarity of expression and the ability to present to and influence various stakeholder groups at all levels of seniority.
- Arabic language would be beneficial.
Essential Criteria
- Client service management experience, including time spent working on client site(s), developing and maintaining client relationships across multiple vendors against agreed SLAs + KPIs.
- Experience in 2D / 3D Print and Promotional Merchandise.
- Knowledge of Saudi market.
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