Account Manager

Customer Support: Delivering reliable, empathetic support to brokers and employers.

Implementation Guidance: Leading stakeholders through plan onboarding and setup.

Health Insurance Operations: Navigating forms, systems, and compliance requirements with ease.

Ongoing Support & Renewals: Managing post-implementation updates and guiding clients through the renewal process.

Have a working knowledge of how health plans are sold, implemented, and maintained (particularly level-funded plans).

Take pride in delivering accurate, timely support to customers. Bonus points for customer success and/or implementation experience.

Are a proactive communicator who can simplify complex topics.

Thrive in a fast-paced environment and enjoy cross-functional collaboration.

This is what you can expect when we like your application:

30-minute introductory call with Anna (Operations Lead)

Take-home case study

30-minute call with Tim (VP of Sales)

30-minute call with Jan-Felix (CEO & Co-Founder)

High ownership: You’ll get real responsibility from day one—our high-trust team empowers you to run with big problems and shape core parts of the company.

Join an important mission: Your work directly influences how people access care and improves lives at scale.

Growth & expansion: We’re moving fast, and as we grow, your scope will grow with us—new challenges, bigger opportunities, and rapid career velocity.

Apply AI to a problem that matters: Instead of optimizing ads or cutting labor costs, you’ll use AI to fundamentally reimagine how people get healthcare.

High pace, high collaboration: We operate with velocity, first-principles thinking, and a team that works closely, openly, and with ambition.

Exact compensation inclusive of salary and any bonuses is determined based on a number of factors including experience and skill level, location, and qualifications which are assessed during the interview process. Arlo is an equal opportunity employer. We do not discriminate based on age, race, color, creed or religion, national origin, sexual orientation, gender identity or expression, military status, sex, disability, predisposing genetic characteristics, marital status, familial status, status as a victim of domestic violence, or arrest or conviction record, as defined under New York State law. 🔒 Your safety matters to us. If you're selected to move forward in our hiring process, you'll hear directly from a member of our Recruiting team via an @joinarlo.com email address. We will never ask for personal or financial information outside of our formal onboarding process. When in doubt, please reach out to us to verify at: recruiting@joinarlo.com .