Account Management Specialist
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Key skills for this role
About the Role
Tabby is looking for an Account Management Specialist to manage a portfolio of strategic and enterprise merchants, driving growth, retention, and product adoption.
Key Skills for This Role
Responsibilities
- Own and manage a portfolio of strategic and enterprise merchants, driving retention, growth, and long term partnership success
- Build relationships with key decision makers and act as a trusted advisor to merchants
- Develop and execute account growth plans aligned with merchant objectives and Tabby's commercial strategy
- Drive revenue growth through upselling, cross selling, and expansion of Tabby's products and services
- Analyze merchant performance, transaction trends, conversion metrics, and product adoption to identify growth opportunities and risks
- Lead and contribute to strategic initiatives, product launches, operational improvements, and merchant experience enhancements
- Proactively identify merchant challenges and business risks before they impact performance
- Collaborate closely with Product, Marketing, Sales, Operations, Risk, Finance, and Tech teams
Requirements
- Experience in account management, strategic account management, or similar role
- Strong commercial acumen and analytical capabilities
- Stakeholder management skills
- Ability to operate independently and lead strategic merchant conversations
Full Job Posting
About the Role
- The Account Management Specialist manages a portfolio of strategic and enterprise merchants, driving long term growth, retention, and product adoption across accounts.
- Acts as a trusted advisor, developing account strategies, identifying revenue opportunities, and delivering data driven recommendations.
- Requires strong commercial acumen, analytical capabilities, and stakeholder management skills.
Strategic Account Management
- Own and manage a portfolio of strategic and enterprise merchants, driving retention, growth, and long term partnership success.
- Build relationships with key decision makers and act as a trusted advisor to merchants.
- Develop and execute account growth plans aligned with merchant objectives and Tabby's commercial strategy.
Revenue Growth & Product Expansion
- Drive revenue growth through upselling, cross selling, and expansion of Tabby's products and services.
- Identify opportunities to increase product penetration across the portfolio.
- Lead commercial discussions and proactively position relevant products based on merchant needs and performance insights.
- Own pipeline generation within the portfolio and track expansion opportunities through to execution.
Data Analytics & Portfolio Optimization
- Analyze merchant performance, transaction trends, conversion metrics, and product adoption to identify growth opportunities and risks.
- Translate complex datasets into actionable recommendations.
- Conduct portfolio reviews, business reviews, and strategic performance discussions with merchants.
- Build dashboards, reports, and presentations to support data driven decision making.
Strategic Projects & Business Initiatives
- Lead and contribute to strategic initiatives, product launches, operational improvements, and merchant experience enhancements.
- Identify process improvement opportunities and support automation and scalability initiatives.
- Partner with leadership and cross functional teams on high impact commercial and operational projects.
Merchant Success & Problem Resolution
- Proactively identify merchant challenges and business risks before they impact performance.
- Take ownership of complex merchant escalations and coordinate stakeholders to drive timely resolution.
- Ensure merchants receive strategic recommendations and solutions that support continued growth.
Cross Functional Leadership
- Collaborate closely with Product, Marketing, Sales, Operations, Risk, Finance, and Tech teams.
- Act as the primary point of coordination for strategic merchant initiatives requiring cross functional involvement.
- Influence internal stakeholders and drive alignment to achieve successful merchant outcomes.
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