Account Management Specialist
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Key skills for this role
About the Role
Tabby is seeking an Account Management Specialist to manage a portfolio of strategic and enterprise merchants, driving growth, retention, and product adoption. The role requires strong commercial acumen, analytical skills, and stakeholder management to maximize merchant performance.
Key Skills for This Role
Responsibilities
- Own and manage a portfolio of strategic and enterprise merchants, driving retention, growth, and long term partnership success
- Build relationships with key decision makers and act as a trusted advisor to merchants
- Develop and execute account growth plans aligned with merchant objectives and Tabby's commercial strategy
- Drive revenue growth through upselling, cross selling, and expansion of Tabby's products and services
- Analyze merchant performance, transaction trends, and product adoption to identify growth opportunities and risks
- Lead and contribute to strategic initiatives, product launches, and operational improvements
- Proactively identify merchant challenges and coordinate stakeholders to drive timely resolution
- Collaborate with Product, Marketing, Sales, Operations, Risk, Finance, and Tech teams to deliver merchant solutions
Requirements
- Bachelor's degree in Business, Marketing, Finance, Economics, or related field
- 3 5+ years of experience in Account Management, Customer Success, Partnerships, or similar client facing role
- Proven experience managing enterprise or strategic accounts
- Strong commercial mindset with success in driving revenue growth, upselling, and cross selling
- Advanced analytical skills with ability to interpret data and translate insights into recommendations
- Experience conducting portfolio reviews and presenting to senior stakeholders
- Advanced proficiency in Excel/Google Sheets and experience with Tableau, Power BI, or similar analytics tools
- Experience in fintech, payments, BNPL, e commerce, or technology industries preferred
Full Job Posting
About Tabby
- Tabby creates financial freedom in the way people shop, earn and save. Over 20 million users choose Tabby. The company's flagship offering allows shoppers to split payments online and in store with no interest or fees. Over 40,000 global brands use Tabby.
About the Role
- The Account Management Specialist manages a portfolio of strategic and enterprise merchants, driving long term growth, retention, and product adoption. Acts as a trusted advisor, developing account strategies and identifying revenue opportunities.
Key Responsibilities
- Own and manage a portfolio of strategic and enterprise merchants, driving retention, growth, and long term partnership success.
- Build relationships with key decision makers and act as a trusted advisor to merchants.
- Develop and execute account growth plans aligned with merchant objectives and Tabby's commercial strategy.
- Drive revenue growth through upselling, cross selling, and expansion of Tabby's products and services.
- Analyze merchant performance, transaction trends, conversion metrics, and product adoption to identify growth opportunities and risks.
- Translate complex datasets into actionable recommendations that improve merchant performance and revenue contribution.
- Conduct portfolio reviews, business reviews, and strategic performance discussions with merchants.
- Build dashboards, reports, and presentations to support data driven decision making.
- Lead and contribute to strategic initiatives, product launches, operational improvements, and merchant experience enhancements.
- Identify process improvement opportunities and support automation and scalability initiatives.
- Partner with leadership and cross functional teams on high impact commercial and operational projects.
- Proactively identify merchant challenges and business risks before they impact performance.
Skills, Knowledge & Expertise
- Bachelor's degree in Business, Marketing, Finance, Economics, or a related field.
- 3 5+ years of experience in Account Management, Customer Success, Partnerships, Business Development, or a similar client facing role.
- Proven experience independently managing enterprise or strategic accounts.
- Strong commercial mindset with demonstrated success in driving revenue growth, upselling, and cross selling.
- Advanced analytical skills with the ability to interpret data, identify trends, and translate insights into business recommendations.
- Experience conducting portfolio reviews, business reviews, and presenting performance insights to senior stakeholders.
- Strong stakeholder management, negotiation, and relationship building skills.
- Ability to manage multiple strategic initiatives and priorities simultaneously.
- Experience working cross functionally with Product, Marketing, Operations, Finance, and Technical teams.
- Advanced proficiency in Excel/Google Sheets and experience with Tableau, Power BI, or similar analytics tools.
- Experience within fintech, payments, BNPL, e commerce, or technology industries is preferred.
Job Benefits
- Flexible working hours.
- Autonomy and responsibility from day one.
- Participation in the company’s employee stock options program.
- Health Insurance.
- Flexi Perks: a monetary benefit to spend on health, well being, education, or professional development.
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