Account Management Specialist
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Key skills for this role
About the Role
Tabby is seeking an Account Management Specialist to manage a portfolio of strategic and enterprise merchants, driving retention, growth, and product adoption. The role involves developing account strategies, identifying revenue opportunities, and delivering data-driven recommendations.
Key Skills for This Role
Responsibilities
- Own and manage a portfolio of strategic and enterprise merchants, driving retention, growth, and long term partnership success
- Build relationships with key decision makers and act as a trusted advisor to merchants
- Develop and execute account growth plans aligned with merchant objectives and Tabby's commercial strategy
- Drive revenue growth through upselling, cross selling, and expansion of Tabby's products and services
- Analyze merchant performance, transaction trends, conversion metrics, and product adoption to identify growth opportunities and risks
- Lead and contribute to strategic initiatives, product launches, operational improvements, and merchant experience enhancements
Requirements
- Bachelor's degree in Business, Marketing, Finance, Economics, or related field
- 3 5+ years of experience in Account Management, Customer Success, Partnerships, Business Development, or similar client facing role
- Proven experience independently managing enterprise or strategic accounts
- Strong commercial mindset with demonstrated success in driving revenue growth, upselling, and cross selling
- Advanced analytical skills with ability to interpret data and translate insights into business recommendations
- Advanced proficiency in Excel/Google Sheets and experience with Tableau, Power BI, or similar analytics tools
Full Job Posting
About Tabby
- Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money.
- Over 20 million users choose Tabby to stay in control of their spending and make the most out of their money.
- The company’s flagship offering allows shoppers to split their payments online and in store with no interest or fees.
- Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby.
- Tabby generates over $14 billion in annual transaction volume for its partner brands and is the highest rated, most reviewed, largest, and fastest growing FinTech in the GCC region.
Role Overview
- The Account Management Specialist manages a portfolio of strategic and enterprise merchants, driving long term growth, retention, and product adoption across accounts.
- Acting as a trusted advisor, the specialist is responsible for developing account strategies, identifying revenue opportunities, and delivering data driven recommendations that maximize merchant performance and business outcomes.
- This role requires strong commercial acumen, analytical capabilities, and stakeholder management skills.
Key Responsibilities
- Own and manage a portfolio of strategic and enterprise merchants, driving retention, growth, and long term partnership success.
- Build relationships with key decision makers and act as a trusted advisor to merchants.
- Develop and execute account growth plans aligned with merchant objectives and Tabby's commercial strategy.
- Drive revenue growth through upselling, cross selling, and expansion of Tabby's products and services.
- Identify opportunities to increase product penetration across the portfolio, including new and existing solutions.
- Lead commercial discussions and proactively position relevant products based on merchant needs and performance insights.
- Own pipeline generation within the portfolio and track expansion opportunities through to execution.
- Analyze merchant performance, transaction trends, conversion metrics, and product adoption to identify growth opportunities and risks.
- Translate complex datasets into actionable recommendations that improve merchant performance and revenue contribution.
- Conduct portfolio reviews, business reviews, and strategic performance discussions with merchants.
- Build dashboards, reports, and presentations to support data driven decision making.
- Lead and contribute to strategic initiatives, product launches, operational improvements, and merchant experience enhancements.
Skills, Knowledge & Expertise
- Bachelor's degree in Business, Marketing, Finance, Economics, or a related field.
- 3 5+ years of experience in Account Management, Customer Success, Partnerships, Business Development, or a similar client facing role.
- Proven experience independently managing enterprise or strategic accounts.
- Strong commercial mindset with demonstrated success in driving revenue growth, upselling, and cross selling.
- Advanced analytical skills with the ability to interpret data, identify trends, and translate insights into business recommendations.
- Experience conducting portfolio reviews, business reviews, and presenting performance insights to senior stakeholders.
- Strong stakeholder management, negotiation, and relationship building skills.
- Ability to manage multiple strategic initiatives and priorities simultaneously.
- Experience working cross functionally with Product, Marketing, Operations, Finance, and Technical teams.
- Advanced proficiency in Excel/Google Sheets and experience with Tableau, Power BI, or similar analytics tools.
- Experience within fintech, payments, BNPL, e commerce, or technology industries is preferred.
Job Benefits
- We offer flexible working hours and trust you to work enough hours to do your job well at times that suit you and your team.
- A working environment that gives you autonomy and responsibility from day one.
- You should be comfortable with the idea that the quality of your work will influence the shape of your career.
- Participation in the company’s employee stock options program.
- Health Insurance.
- Flexi Perks: a monetary benefit to spend on what matters most to you — health, well being, education, or professional development.
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