Account Management Executive

Workspace Type

Job Overview

Key Responsibilities

• **Portfolio Growth & Strategy:**
• Lead the strategic planning for high-potential accounts.
• Perform deep-dive segmentations to identify revenue gaps and execute aggressive growth plans through upselling and cross-selling tailored financial solutions.
• **Relationship Leadership:**
• Build and nurture high-level relationships with key decision-makers (C-level, Heads of E-commerce, etc.).
• Serve as a trusted advisor who understands their business health and aligns Tabby’s roadmap with their commercial goals.
• **Project Leadership:**
• Spearhead strategic initiatives across product, tech, and marketing teams.
• You won't just contribute; you will
• own the execution
• of product launches and operational enhancements that improve the merchant experience across the board.
• **Advanced Analytics & Consulting:**
• Master the use of data to tell a story.
• You will produce and present high-level business reviews, utilizing complex data sets to provide merchants with actionable insights.
• You are expected to build and maintain your own dashboards to track KPIs and identify churn risks before they happen.
• **Strategic Problem Solving:**
• Take full ownership of complex account issues.
• Coordinate across tech and operations to resolve systemic problems, ensuring long-term structural fixes rather than just "band-aid" solutions.
• **Commercial Negotiation:**
• Lead negotiations for contract renewals, fee structures, and promotional participation, ensuring a win-win outcome that secures Tabby’s revenue and the merchant’s loyalty.

Skills, Knowledge & Expertise

• **Education:**
• Bachelor’s degree in Business, Marketing, Economics, or a related field.
• **Experience:**
• 1–3 years of proven experience in Account Management, Sales, or Client Success (preferably in Tech or FinTech).
• **Analytical Rigor:**
• A strong ability to interpret data and translate it into a commercial narrative.
• You should be comfortable working with large datasets.
• **Communication:**
• Exceptional negotiation and presentation skills in both
• Arabic and English
• .
• **Agility:**
• Proven ability to manage a high-volume portfolio while simultaneously leading internal projects with minimal supervision.
• **Tech Savvy:**
• High proficiency in CRM tools (Salesforce/HubSpot) and data visualization tools (Tableau/Looker).

Preferred Qualifications

• Direct experience in the

E-commerce, Payments, or FinTech

• industry in the MENA region.
• A documented track record of meeting or exceeding

Sales And Retention Kpis

• .
• Experience in project management or process automation.
• Advanced Excel/Google Sheets skills (Pivot tables, VLOOKUPs, and complex formulas).