Account Lead

Stacker is revolutionizing the traditional newswire business model and the ways in which brand newsrooms and publishers connect. Our platform helps over 100 content contributors - brands, nonprofit newsrooms, and others - extend the reach of their content by seamlessly integrating with a network of thousands of trusted news publishers.

Stacker helps brands get their stories in front of more readers by syndicating content across a large-scale publisher network, enabling organizations to expand the reach and impact of their earned and owned media.

As a bootstrapped, fast-growing company, we're resourceful, innovative, and committed to building an inclusive, equitable culture. We are a remote-first team that values ownership, integrity, and collaboration—offering flexible schedules, unlimited vacation, an employee equity program, and full health & dental coverage. We champion long-term impact over short-term gains and believe in empowering our team with autonomy and opportunities for career growth.

Manage a portfolio of Stacker customers from onboarding through renewal and expansion.

Help customers adopt the Stacker platform by connecting product usage, content distribution, and performance to their marketing goals, including surfacing in AI search (GEO).

Partner with the Value team and internal experts to deliver customer strategies, reporting, business reviews, and actionable recommendations.

Build strong relationships with day-to-day contacts and senior stakeholders through clear communication, expectation-setting, and proactive follow-up.

Manage customer health, retention, quarterly renewals, and account growth by identifying risks, friction points, and expansion opportunities.

Work with Product, Marketing, Editorial, Distribution, and other teams to improve the customer experience and strengthen account management processes.

You are a commercially-minded customer success or account management professional who combines strong relationship skills with strategic and analytical thinking. You can learn a complex product, understand how customers use it to achieve their goals, and clearly communicate its value.

You are proactive, organized, and comfortable managing competing priorities. You surface risks early, take ownership of outcomes, and enjoy collaborating across teams in a fast-moving environment.

4+ years of experience in account management, customer success, or client success for a B2B SaaS, MarTech, or subscription-based business.

Experience managing a book of business with responsibility for renewals, retention, expansion, or revenue growth.

Experience leading value-based retention conversations with multiple stakeholders.

Demonstrated ability to drive customer adoption, engagement, and value realization.

Strong relationship-building, communication, organization, prioritization, and project management skills.

Ability to interpret performance data, develop a point of view, and translate insights into clear business recommendations.

Direct experience in SEO, GEO, digital PR, content distribution, or earned media.

Familiarity with tools such as Ahrefs, SEMrush, Google Analytics, or Google Search Console.

Experience managing strategic or enterprise customers.

Experience in a startup or high-growth company.

Interest in AI search, content discovery, and the future of earned media.

We're a diverse team of storytellers committed to building a more exciting, innovative future for media and marketing. As a bootstrapped company, we're resourceful, fast-moving, and focused on sustainable growth. Our virtual-first culture is rooted in trust, ownership, and collaboration, with a deep respect for each team member's voice and value. You'll be joining a company that's serious about impact—and intentional about how we scale it.