Account Executive, Upsell

Drive Account Expansion: Proactively call and engage existing Steer customers to uncover and close CRM and phones product upgrades.

Manage Full Sales Cycle: Own the entire journey from initial outreach and discovery through product demos, proposals, negotiations, and closing.

Consultative Selling: Learn each shop’s goals and workflows to demonstrate how Steer’s platform directly solves their operational pain points.

Pipeline Management: Maintain an active, healthy pipeline with accurate forecasting and up-to-date opportunity records in the CRM.

Partner for Success: Collaborate with customer-facing teams to review account history and ensure a smooth customer experience post-sale.

SaaS & Product Background: Experience selling SaaS, CRM, communications, or phone solutions.

Account Expansion: Prior success growing revenue and expanding platform usage within an existing customer base.

Industry Experience: Familiarity with automotive repair shops, home services, or other service-oriented businesses.

Initial Screen (Lead Recruiter) — 30 min

Executive Interview (Head of Sales) — 30 min

Hiring Manager Interview (Sr. Sales Manager) — 45 min

Problem Solving Interview (Director of People) — 60 min

Reference Checks

100% remote work

100% employer-paid medical insurance

Flexible PTO with a 15-day minimum

Generous parental leave

FSA and HSA plans

Equity options

401(k)

Learning stipend

Work-from-home equipment setup

High-ownership culture with clear opportunities for career growth

Why Join Steer? At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence.

Here, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.

Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.

Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.