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Account Director- Sales
WebEngage
Riyadh, KSA
Full Time
Director
2 weeks ago
Account ManagementSalesCustomer SuccessArabicBusiness IntelligenceDigital Marketing
Free
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Account ManagementSalesCustomer Success
About the Role
WebEngage seeks an experienced Account Director to manage top enterprise accounts, drive revenue, and nurture relationships with key stakeholders. The role requires 7+ years of experience with at least 4 in a customer-facing SaaS role, Arabic proficiency, and a go-getter attitude.
Key Skills for This Role
Account ManagementSalesCustomer SuccessArabicBusiness IntelligenceDigital Marketing
Responsibilities
- Manage top enterprise accounts and drive revenue
- Manage existing business and cross/up sell in same account as well as group accounts
- Strategic account mapping to establish and nurture relationships with key stakeholders including CXOs
- Participate in and conduct Executive Business Reviews (EBRs)
- Analyse business potential, conceptualize and execute strategies to drive sales and achieve targets
- Implement processes to improve quality of deliverables and reduce turnaround time
- Responsible for conflict resolution and compliance on client deliverables and revenue
- Identify client goals and represent their interest to internal teams
- Work closely with project and CSM team to maintain knowledge of project/account status
- Proactively identify any risk in Enterprise accounts
- Help drive customer references and case studies, and increase speaker participation
- Provide strong account management to existing clients, offering support and keeping them abreast of new products and services
Requirements
- 7+ years of experience with at least 4 years in a customer facing role (customer success or account management) in a SaaS setup
- Proficient in reading, writing and speaking Arabic
- Masters degree in Business Administration preferred
- Experience with analytics, data, databases or business intelligence preferred
- Go Getter attitude, self directed and resourceful
- Excellent communication skills
Full Job Posting
About WebEngage
- WebEngage is an enterprise grade customer engagement and retention platform.
- Trusted by 800+ brands globally, with presence in India, UAE, KSA, SEA, Europe and beyond.
- WebEngage powers intelligent, real time engagement across the entire customer lifecycle.
Responsibilities
- Manage top enterprise accounts and drive revenue
- Manage existing business and cross/up sell in same account as well as group accounts
- Strategic account mapping at different levels to establish and nurture relationships with key stakeholders including CXOs
- Participate in and conduct Executive Business Reviews (EBRs)
- Analyse business potential, conceptualize and execute strategies to drive sales and achieve desired targets
- Implement processes to improve on the quality of deliverables and reduce turnaround time
- Responsible for conflict resolution and compliance on client deliverables and revenue
- Identification of client goals and representing their interest to internal teams
- Work closely with the project and CSM team to maintain continuous knowledge of project/account status
- Proactively identify any risk in Enterprise accounts
- Help drive customer references and case studies, and increase speaker participation
- Provide strong account management to existing clients, offering support and keeping them abreast of new products and services
Requirements
- 7+ years of experience with at least 4 years relevant work experience in a customer facing role (customer success or account management) in a SaaS setup
- Must Have The candidate should be proficient in reading, writing and speaking Arabic
- Preferably a Masters degree in Business Administration
- Domain Experience with analytics, data, databases or business intelligence preferred
- Go Getter Willing to go the extra mile with a strong work ethic; self directed and resourceful
- Excellent Communication You know what to say and more importantly, how to say it
- Experience in Digital Marketing products will be an added advantage
Life At WebEngage
- We take transparency very seriously with monthly & quarterly town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative and productive environment.
- Practice autonomy, open communication, growth opportunities, while maintaining a perfect work life balance.
Perks & Benefits
- Learning is a way of life with cutting edge tools and mentorship (Macbook for Engagers!)
- Get the best in class medical insurance (with Covid Care facilities), programs for mental health, and a Contemporary Leave Policy
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