Account Coordinator
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Key skills for this role
Role Overview
Support the Campaign Manager across multiple assigned client accounts in field, retail, and business-to-business channels.
Coordinate relationship management, strategic planning, and day-to-day execution across internal teams and external partner offices.
Help troubleshoot issues, identify efficiency opportunities, and keep time-sensitive initiatives on schedule.
Key Skills for This Role
Full Job Posting
Role Overview
Support the Campaign Manager across multiple assigned client accounts in field, retail, and business-to-business channels.
Coordinate relationship management, strategic planning, and day-to-day execution across internal teams and external partner offices.
Help troubleshoot issues, identify efficiency opportunities, and keep time-sensitive initiatives on schedule.
What You Will Do
- Serve as an additional client contact and manage communications and account-related issues.
- Provide daily support for onboarding, offboarding, assets, leads, permits, incentives, troubleshooting, and compliance.
- Communicate program metrics, KPIs, expansion opportunities, and product updates to field leaders.
- Collaborate across internal teams and external partners to support client satisfaction and service delivery.
- Maintain SOPs, action-item logs, welcome materials, and other account documentation.
- Support additional projects and responsibilities as needed.
Core Competencies
- At least 2 years of account or project support experience is required.
- Prioritize and manage multiple projects under tight deadlines.
- Deliver projects on scope, on time, and in line with business goals.
- Communicate effectively with internal teams and external client stakeholders.
- Use Salesforce and CRM or dashboard tools for program tracking.
- Use AI-assisted tools for drafting, reporting, and workflow automation with appropriate judgment.
- Demonstrate a proactive, solution-oriented, self-starter approach.
Tools and Skills
- Experience with Salesforce and data dashboards or CRM tools.
- Familiarity with project management platforms and Microsoft Office Suite is an asset.
- Strong organization, time management, communication, troubleshooting, and multitasking skills.
Compensation
- Pay is CAD 53,000 to CAD 58,000 per year.
Workplace and Schedule
- The role is hybrid remote in Richmond Hill, Ontario.
- New-hire training is 3 to 5 days in the office during the first week, followed by office attendance once per week on Thursdays.
Benefits
- Full-time positions include vacation, sick leave, paid holidays, medical, dental, vision, and basic life insurance.
- Additional offerings include company events, paid time off, employee referrals, team building, and development opportunities.
About Smart Circle
Smart Circle provides outsourced sales and customer acquisition services through in-person campaigns in retailers, businesses, and door-to-door channels.
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