Account Coordinator

Job Summary

Key Responsibilities

• Assist Account Managers in managing client communications, prepare correspondence and fulfil client needs to ensure clients satisfaction.
• Rely on experience and judgment to plan and accomplish goals. Keep project timelines updated and ensure timely delivery.
• A wide degree of creativity and latitude is expected.
• Update/navigate existing databases with changes and post meeting information for meetings.
• Completion of all tasks assigned to meet client metrics and team goals.
• Communicate with appropriate parties to ensure appropriate timelines and requirements are being met
• Expand knowledge base of database systems and encouraged growth with increased responsibilities
• Takes escalated or expert skill level calls regarding Emailers, Audience Creation and other aspects of Digital Marketing
• Provide SME support in Tools and Processes.
• Provides reporting and feedback to supervisor and manager.
• Keep project timelines updated and ensure timely delivery.
• Prepare, file, and retrieve sales-related documents (e.g., contracts).
• Update internal databases with account information.
• Liaise with internal teams to ensure proper communication
• Create detailed reports of campaign results

Requirements and Skills