Account Associate I

Why WM Canada?

People are the driving force behind everything we do.

From drivers and technicians to analysts, managers and corporate professionals, every employee plays a role in delivering essential services that support communities across Canada.

Whether you're starting your career, growing your expertise or taking the next step into leadership, you'll find opportunities to build a long-term future at WM Canada.

We invest in our people through training, development and opportunities to grow because we believe great careers are built, not found.

In fact, many of our leaders began their careers in frontline and technical roles, reflecting our commitment to developing talent from within.

Build a career that matters.

At WM Canada, the work you do extends far beyond the office.

Every day, our teams support the essential services that help communities thrive.

Whether you're developing business strategies, supporting employees, serving customers, managing technology, driving growth or strengthening our brand, your contributions help power one of North America's leading environmental services companies.

WM Canada?

Make an impact Help shape solutions that support communities, customers and critical infrastructure across Canada.

Career growth that doesn't stand still Build new skills, explore new opportunities and grow within a company that values internal development and advancement.

A culture built around people Join a collaborative team that invests in leadership, development and helping employees succeed at every stage of their careers.

National scale.

Local impact.

Be part of a Canadian team backed by the resources, stability and opportunities of a North American industry leader.

Rewards that grow with you Competitive compensation, retirement savings support, employee share ownership opportunities and programs designed to support your wellbeing.

Why people stay

• Opportunities for career advancement
• Meaningful, purpose-driven work
• Strong leadership and development programs
• Industry stability and long-term growth
• A culture rooted in safety, integrity and accountability

Build your tomorrow at WM Canada.

I.

The Account Associate I (AA) serves as a key point of contact for WM's Small/Medium business customers.

Operating as part of a team-based queue, the AA focuses on retaining and growing the team's book of business.

Through effective management of inbound call requests and proactive customer outreach, the AA maintains a net positive business performance by preventing customer cancellations and securing updated contract agreements.

Success in this role is achieved through sound retention strategies, effective negotiation skills, and alignment with WM's growth objectives.

• Communicates in a focused and compelling way that drives customers’ thoughts and actions.
• Utilizes appropriate change management processes to meet the demands of the sales role.
• Controls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities.
• Explores alternatives to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment.
• Contributes to individual and shared responsibilities in a team environment.
• Navigates through multiple systems, sales tools, and processes ensuring accurate documentation when executing customer interactions.
• Uses WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools.)
• Analyzes reports as needed and/or handles general administrative duties as appropriate.

III.

A.

• High School Diploma or GED (accredited)
• 1 year Business-to-business account management, inside sales (phone based sales), and/or customer service experience that includes a sales component

B.

• CRM knowledge (Salesforce)

IV.

Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Repetitive Motions
• Eye/Hand/Foot Coordination
• Sitting
• Talking
• Hearing

☒ Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

This role is designated as Hybrid which will follow the WM Office Policy requiring in office work and an option to work remotely one day per week

Pay: The expected base pay range for this hybrid position is $52, 500 - $55,000.

This range represents a good faith estimate for this position.

The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

This position is for an existing vacancy.

In addition, this position is eligible for commissions.

V.

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability.

As well as a Stock Purchase Plan, Company match on RRSP, and more!

Our employees also receive Paid Vacation, Holidays, and Personal Days.

Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.