naukri
Account Administration Specialist
Greenberg Traurig
Saudi Arabia, KSA
Full Time
Mid
2 days ago
Active DirectoryMicrosoft Entra (Azure)Account AdministrationIT SupportTicketing System (Ivanti)SQL
Free
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Active DirectoryMicrosoft Entra (Azure)Account Administration
About the Role
The role involves managing account creation, maintenance, and access in various systems, requiring strong technical skills and client service orientation.
Key Skills for This Role
Active DirectoryMicrosoft Entra (Azure)Account AdministrationIT SupportTicketing System (Ivanti)SQL
Responsibilities
- Create and maintain Active Directory and ADERANT accounts for employees
- Manage cloud accounts in Microsoft Entra (Azure)
- Manage user accounts in third party systems (Dropbox, BOX, Google Workspace, etc.)
- Create and maintain firm wide distribution lists in AD on prem
- Create and maintain cloud groups on Microsoft Entra (Azure)
- Log, track, and update all requests via ticketing system (Ivanti)
- Identify issues requiring approval from Office of Firm Counsel and track in SQL database
- Provide Tier I support and on call support to Account Administration Team
- Assist in training new Helpdesk and Account Administration personnel
- Provide advanced support for HR and Office of Firm Counsel
- Participate in identifying and implementing improvements for Account Administration
- Serve as Account Administration SME on firm wide technology projects
Requirements
- Experience in account administration, including creating and maintaining accounts in Active Directory and ADERANT
- Experience managing cloud accounts in Microsoft Entra (Azure)
- Experience with third party systems like Dropbox, BOX, Google Workspace, etc.
- Ability to log, track, and update requests via ticketing system
- Flexibility to work overtime and on call rotation
Full Job Posting
Position Summary
- The Account Administration Specialist core responsibilities include creating accounts on various systems for new hires, maintaining existing accounts, provisioning access to restricted systems/services, and ensuring access for departing employees is suspended in a timely manner.
- The team also maintains firm distribution lists, shared mailboxes, cloud storage enterprise accounts and Office 365 licenses.
- Candidate should be flexible to work overtime as needed and on call on a rotation basis.
Key Responsibilities
- Creates and maintains Active Directory and ADERANT accounts for GT employees including account changes, deactivations and deletions.
- Manages cloud accounts in Microsoft Entra (Azure).
- Manages user accounts in third party/external systems (Dropbox, BOX, Google Workspace, Sharefile, Preparis, eFax, PingOne Identity, ZOOM, etc.).
- Creates and maintains firm wide distribution lists in AD on prem.
- Creates and maintains cloud groups on Microsoft Entra (Azure).
- Logs, tracks, and updates all requests via ticketing system (Ivanti).
- Identifies issues requiring approval of Office of Firm Counsel and works closely to obtain approvals and track in SQL database for user recertification.
- Updates and maintains assigned service requests; follows up with clients and others in IT as needed.
- Provides Tier I support when required as well as on call support to Account Administration Team.
- Assists in training of new Helpdesk representatives and Account Administration personnel.
- Provides advanced support for HR and Office of Firm Counsel.
- Participates in identifying and implementing improvements for the Account Administration function.
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