Account Administration Specialist
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Key skills for this role
About the Role
Greenberg Traurig seeks an Account Administration Specialist for its Riyadh office. The role involves creating and maintaining user accounts across various systems, managing access rights, and providing Tier I support.
Key Skills for This Role
Responsibilities
- Create and maintain Active Directory and ADERANT accounts for GT employees including account changes, deactivations and deletions
- Manage cloud accounts in Microsoft Entra (Azure)
- Manage user accounts in third party/external systems such as Dropbox, Box, Google Workspace, Sharefile, Preparis, eFax, PingOne Identity, Zoom, etc.
- Create and maintain firm wide distribution lists in Active Directory on premises
- Create and maintain cloud groups on Microsoft Entra (Azure)
- Log, track, and update all requests via ticketing system (Ivanti)
- Identify issues requiring approval of Office of Firm Counsel and work closely to obtain approvals and track in SQL database for user recertification
- Update and maintain assigned service requests; follow up with clients and others in IT as needed
- Provide Tier I support when required as well as on call support to Account Administration Team
- Assist in training of new Helpdesk representatives and Account Administration personnel
- Provide advanced support for HR and Office of Firm Counsel
- Participate in identifying and implementing improvements for the Account Administration function
Requirements
- 3 5 years of experience in Active Directory or related experience
- Bachelor's Degree preferred
- Proficiency with Windows based software and Microsoft Office 365
- Knowledge of Helpdesk and call center tools and operations
- Detail oriented with exceptional client service attitude
- Excellent organizational, verbal and written communications skills
- Proven analytical, evaluative and problem solving abilities
- Ability to work independently and complete assignments within time limits
- Proficient in documenting technical processes and procedures
Full Job Posting
Position Summary
- The Account Administration Specialist core responsibilities include creating accounts on various systems for new hires, maintaining existing accounts, provisioning access to restricted systems/services and ensuring that access for those leaving GT is suspended in a timely manner.
- The team also maintains most of the firm distribution lists, shared mailboxes, cloud storage enterprise accounts and Office 365 licenses.
- Candidate should also be flexible to work overtime as needed as well as on call on a rotation basis.
Key Responsibilities
- Creates and maintains Active Directory and ADERANT accounts for GT employees including account changes, deactivations and deletions
- Manages cloud accounts in Microsoft Entra (Azure)
- Manages users accounts in 3rd party/external systems to include Dropbox, BOX, Google Workspace Sharefile, Preparis, eFax, PingOne Identity, ZOOM, etc.
- Creates and maintains firm wide distribution lists in AD on prem
- Creates and maintains cloud groups on Microsoft Entra (Azure)
- Logs, tracks, and updates all requests via ticketing system (Ivanti)
- Identifies issues that require approval of Office of Firm Counsel and works closely to obtain approvals and track in SQL database for user recertification
- Updates and maintains assigned service requests; follows up with clients and others in IT as needed
- Provides Tier I support when required as well as on call support to Account Administration Team
- Assists in training of new Helpdesk representatives and Account Administration personnel
- Provides advanced support for HR and Office of Firm Counsel
- Participates in identifying and implementing improvements for the Account Administration function
Qualifications
- Acquire and maintain advanced knowledge of Active Directory and GT Policies and Procedures related to account access rights and AD processes
- Knowledge of Helpdesk and call center tools and operations
- Detail oriented with exceptional client service attitude; able to ask probing questions to quickly identify and resolve escalations
- Effective team player, highly professional, able to maintain confidentiality of information
- Excellent organizational, verbal and written communications skills; able to convey highly technical information in easy to understand non technical terms and ability to interact with all levels of organization
- Proven analytical, evaluative and problem solving abilities
- Ability to work independently, complete assignments within time limits and produce highest quality results
- Proficient in documenting technical processes and procedures
Education & Prior Experience
- Bachelors Degree preferred
- 3 5 years’ experience in Active Directory or related experience
- MCSA: Microsoft Certified Solutions Associate A+, AZ900 Azure Fundamentals, Security+ and Network+ certifications are highly desirable
Technology
- Proficiency with Windows based software and Microsoft Office 365 required
- Knowledge or experience with Ivanti ticketing system or similar
- Knowledge or experience with SQL management
- Knowledge or experience in PowerShell
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