Accommodation Advisor (Part Time)

Salary

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• We've got an opportunity for a part time Accommodation Advisor to join our team based in Gloucester.
• Our specialist Key Worker housing offers self-catering accommodation ranging from shared flats for single residents to apartments and houses for couples or families. We provide flexible stays from one night to a year or more.
• Based on-site at Gloucestershire Royal Hospital, we predominantly accommodate NHS employees, although our homes are also available to other Key Workers.
• This is a varied role with no two days the same, covering a wide range of property and tenancy administration .
• What you'll be doing
• Acting as the first point of contact for customers, answering enquiries by phone, email, and in person.
• Meeting and greeting customers, contractors, and visitors at reception.
• Raising purchase orders and invoices and ensuring they are paid.
• Following our arrears process with customers who have fallen behind with their accommodation charges, issuing letters and reconciling accounts.
• Supporting bookings, move-in and move-out processes, including key management and documentation .
• Carrying out site health and safety inspections and property checks.
• Logging repairs, liaising with contractors, and keeping residents updated.
• Managing post and general administration .
• Updating systems to maintain accurate occupancy , booking, and contact records.
• Supporting the Accommodation Manager and working with NHS Trusts and other partners to meet housing needs.
• What you'll need
• A strong customer focus with proven administration or customer service experience.
• Excellent organisational skills, with the ability to manage competing priorities .
• Attention to detail and confidence with figures (rent calculations and invoicing).
• Ability to multitask and work effectively in a busy environment .
• A positive, flexible, and proactive approach.
• Confidence working independently and as part of a team.
• Experience in a similar environment such as hospitality , lettings, or shared accommodation is desirable .
• A DBS check will be required for the successful candidate.