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Key skills for this role
As an Accessibility Technician, the employee shall assist in assembling, modifying and delivering accessibility equipment in a timely manner as well as identifying and solving any malfunctions related to the equipment.
Install, restore, repair, maintain and set up NSM stairlifts, ceiling lifts, VPLs, ramps, and other accessibility products offered by NSM in clients’ home and/or facilities as per factory and clinical specifications.
Perform maintenance of tools, shop supplies and other items necessary for the conduct of the service work.
Set up and install out of store delivery of products at customers' homes and facilities.
Communicate directly with customers to ascertain the nature of the technical problem and its possible causes; to provide assurance to the customer regarding the equipment.
Maintain proper records of work performed, including recording both time and materials (parts and supplies) used to perform repairs or other servicing on customer and NSM owned equipment.
Keep track of customer records, including quotations, work orders, customer orders and invoices. (Combine with 4 task) , Title: customer administration
Complete quotations, work orders and customer orders for effective and accurate customer billing.
Work with the instore Customer Service Representatives to review the day's paperwork and assist the Warehouse Technician in putting Accessibility products away.
Provide in store and out of store customer service including assistance with selection of medical products by customers and liaison with therapists.
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Trouble shoot faulty equipment for customers either over the phone or on-site at the clients' home.
Fabricate and install customized components for customer equipment within the guidelines established for such work.
This job description in no way states or implies that these are the only duties to be performed by this employee. He/She will be required to follow any other instructions and to perform any other duties requested by his/her supervisor.
Individuals will be expected to maintain a professional work environment at all times.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) #NSMT1
Private U.S.-based complex rehabilitation technology and mobility solutions provider serving people with disabilities and caregivers.
Visit company websiteJobs and hiring trendsUSD 23-23 hourly / hour
Full-time
Entry
Onsite
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