Academic Computing Systems Administrator

This is a full-time, benefits-eligible position, with a hiring range of $80,000 to $93,425, depending on qualifications and experience . Exempt (salaried) positions under FLSA are not eligible for overtime.

Experience supporting accelerator (GPU) ecosystems for AI/ML and academic workloads.

Experience with automated management of Linux clusters (Warewulf, Terraform).

Experience building and managing containers with Docker, Podman, and/or Kubernetes.

Experience working with secure systems for regulated data.

Experience integrating on-premises HPC with public cloud services (GCP, AWS, Azure) to migrate or burst workloads while managing cost/performance tradeoffs.

Manage day-to-day reliability and performance of HPC services.

Build and maintain automation for predictable operations and rapid recovery.

Enable HPC and containerized workflows aligned with academic needs.

Provide advanced support and documentation for HPC services and systems.

Configure and manage system and network security.

Manage the installation and maintenance of HPC hardware and operating systems.

Troubleshoot issues with HPC systems and services.

Monitor and handle incoming service requests and incident tickets.

Respond to security vulnerabilities, incidents, and outages in a timely manner.

Monitor resource usage to enhance system capabilities and performance.

Recommend upgrades based on growth statistics and disk space forecasts.

Evaluate new technologies and integrate new systems into the computing environment.

Document infrastructure for users, support and consulting personnel, and developers.

Effectively communicate technical issues to non-technical stakeholders.

Maintain composure and de-escalate situations when faculty or students experience technical problems.

Occasional after-hours or weekend work may be required for critical incidents or emergency situations.

Perform all other duties as assigned.

TS&S provides excellent constituent service, acting as a strategic partner to advance Rice University's priorities and mission of "pathbreaking research, unsurpassed teaching, and contribution to the betterment of our world." We fuel innovation across the university by building a culture of trust, using an effective operating model, driving seamless experiences, and providing core IT capabilities.

TS&S is service-oriented and team-enabling. We seek applicants who will contribute to our mission.

Trust Building and Stakeholder Engagement - Foster trust across campus by being transparent, reliable, consistent, and solution-oriented in communication and execution. Ensure clear, consistent, and timely communication with all constituents, maintaining a service-oriented mindset and addressing challenges with integrity.

Collaboration and Cross-Functional Commitment - Work effectively with colleagues across teams, departments, and roles to support shared goals and a positive work environment. Communicate clearly and professionally with team members throughout OIT and across campus to ensure smooth coordination of tasks and projects. Build and maintain positive relationships with others by being approachable, reliable, and responsive. Proactively share relevant information and follow up to ensure alignment and efficiency in team efforts.

Agility and Responsiveness - Adapt quickly to evolving needs, technologies, and priorities, ensuring efficiency and relevance. Identify potential challenges in advance and take proactive steps to minimize disruption to end users. Approach unexpected changes with a problem-solving mindset, balancing speed and thoughtful engagement. Prioritize user experience by delivering seamless, timely, and effective support and solutions. Maintain a culture of continuous learning, asking questions from a place of curiosity and possibility to enhance agility and service outcomes.

Operational Excellence and Continuous Improvement - Maintain a culture of continuous improvement in all IT operations to ensure efficient and effective service delivery. Regularly assess and optimize processes, systems, and technologies to enhance performance, scalability, and user satisfaction.