3rd Line Support Engineer
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Key skills for this role
Role Overview
Provide senior technical and operational support across the company's ICT infrastructure, systems and services.
Act as the primary day-to-day contact and escalation resource for Systems Engineers.
Support the ICT Manager with infrastructure, cybersecurity, resilience and service improvement initiatives.
Key Skills for This Role
Full Job Posting
Role overview
Provide senior technical and operational support across the company's ICT infrastructure, systems and services.
Act as the primary day-to-day contact and escalation resource for Systems Engineers.
Support the ICT Manager with infrastructure, cybersecurity, resilience and service improvement initiatives.
Technical support
- Develop company systems and improve IT processes supporting business and management needs.
- Develop, install and support database records.
- Provide technical support and training to IT users.
- Liaise with the company's chosen IT provider.
- Establish monthly Core communication posts to satisfy business needs.
Projects, security and sites
- Assist project teams with deliverables and provide IT technical support to site projects.
- Manage personnel identification cards and door access control fobs.
- Ensure leaver network accounts are closed in line with termination dates.
- Deliver, commission, support and train users on proven group and site-wide systems.
- Support NSG remote sites and facilities-related technology requirements.
Compliance and facilities
- Help ensure contracts and contractors provide effective services at competitive prices.
- Identify future technology and facilities requirements aligned with the business.
- Assist the security team in maintaining relevant accreditations.
- Maintain compliance with company data protection policies and legislation.
Qualifications and technical requirements
- NVQ Level 3 in Computer Technology or an equivalent qualification is essential.
- Database administration and management, computer hardware architecture, network management and computer security are essential.
- Competent use of Microsoft Office is essential.
- Ability to follow strict reporting guidelines and organise and prioritise work is essential.
- Membership of an appropriate technical or professional body is desirable.
- Level 2 Health and Safety in the Workplace or equivalent is relevant; training may be provided.
Additional experience
- Experience handling confidential and commercial information is desirable.
- Familiarity with QSHEW operating procedures and requirements is desirable.
- Knowledge of ISO 9001, ISO 14001 and ISO 45001 is desirable.
- Ability to communicate with colleagues, external stakeholders and contractors is desirable.
Pay and benefits
- Pay is £37,500 to £45,000 per year.
- Benefits include a company pension, on-site parking and private medical insurance.
Work location
- Work location is in person.
- The role supports company offices, facilities, project sites and remote sites across the organisation.
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