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3rd Line Network Engineer
LIMA
Salford, GBR
Full-time
Mid-Senior
Hybrid
Discovered 1 weeks ago
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Role Overview
Join LIMA's Service Desk team as a 3rd Line Network Engineer supporting complex customer and hosted network environments.
Own escalated incidents, technical investigations, approved changes, root-cause analysis, and continual service improvement.
Act as a senior technical escalation point while supporting less-experienced colleagues.
Key Skills for This Role
Enterprise networkingPalo AltoCiscoJuniperLogicMonitorSolarWinds
Full Job Posting
Role overview
Join LIMA's Service Desk team as a 3rd Line Network Engineer supporting complex customer and hosted network environments.
Own escalated incidents, technical investigations, approved changes, root-cause analysis, and continual service improvement.
Act as a senior technical escalation point while supporting less-experienced colleagues.
Working arrangement
- Hybrid working requires employees to work from the Salford Quays office Monday to Wednesday each week.
Service operations
- Manage customer and hosted-environment incidents on a priority basis through efficient and accurate resolution.
- Provide timely incident updates by phone or through ConnectWise Manage in alignment with SLAs.
- Support planned release-management processes by planning, conducting, and documenting changes.
- Participate in a one-week-in-four on-call escalation rota covering out-of-hours and weekend support.
Problem management and improvement
- Identify repeat issues and duplicated alerts and investigate root causes under problem records.
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