3D Printing Assistant

The Information Technology Assistant will work as part of a small team to re- launch and deliver the 3D Printing Lab ’s mediated service model through Fall 202 6 and Winter 202 7 . P rimary duties will include : orienting new users to the technology and service model; evaluating, scheduling, executing, and troubleshooting users’ print jobs; performing routine maintenance on equipment; maintaining documentation related to the equipment’s status and usage ; and recording usage data and user feedback.

Technology in the space includes 3D printers and computers. The Information Technology Assistant ensures appropriate guidelines are followed in relation to the use of equipment and space at the 3D Printing Lab.

Work done on site.

Other Qualifying Skills and/or Abilities

Responsible, adaptable, reliable and friendly. Ability to work effectively with minimal supervision. Excellent communicator with proven ability to troubleshoot and solve technical problems. Willingness to learn and enthusiasm for emerging technologies.

Languages: Fluency in written and spoken English. Fluency in written and spoken French is an asset. McGill University is an English-language university where day to day duties may require English communication both verbally and in writing

Experience: Experience working with 3D printers is required . Experience in a customer service role providing troubleshooting assistance preferred.

Skills: Although training is provided, the ability to operate and troubleshoot issues with the aforementioned equipment is highly preferred. Good interpersonal skills are a must .

Before applying, please note that to work at McGill University, you must be both authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based / located. Knowledge of English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level # (3) on a scale of 0-4 . For a definition of our language proficiency levels, please click here .

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McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, accessibilityrequest.hr@mcgill.ca .