3CX VoIP Technician

DataPerk is a premier IT Managed Service Provider.

We believe in proactive problem-solving , responsive support , and trusted partnerships .

Our mission is to deliver secure, scalable technology solutions with excellence, integrity, and innovation.

We serve clients across all industries—from healthcare and education to nonprofit and government—with a commitment to making complex IT simple.

We are looking for a skilled 3CX VoIP Technician to join our dynamic team.

You will be responsible for configuring, maintaining, and supporting hosted 3CX phone systems for a diverse client base.

If you are passionate about VoIP technologies and thrive in a client-focused environment, we want to hear from you.

• Configure, deploy, and maintain 3CX phone systems
• Perform upgrades, patches, and security updates
• Monitor system performance and resolve issues proactively
• Manage user accounts, call routing, and system permissions
• Configure SIP trunks, gateways, and network connectivity

• Provide Level 2/3 support via phone, email, and ticketing system
• Troubleshoot call quality, connectivity, and system malfunctions
• Support mobile and desktop 3CX clients
• Document procedures and contribute to knowledge base
• Experience with hosted/cloud VoIP environments
• Knowledge of contact center features and call flow design
• Familiarity with SBCs and scripting (PowerShell, Python)
• Understanding of compliance standards (E911, HIPAA)