26-U098 - Victim Support Worker

Job Overview

Responsibilities

• Attend the scene of police crisis call-outs and provide emotional support to victims and witnesses of crime and trauma
• Provide information to victims regarding agencies available to provide assistance and liaise as necessary
• Inform clients of the progress of court cases and conduct court orientations
• Accompany clients to court, provide information and referrals to appropriate agencies and establish and maintain client files
• Perform related work as required

Qualifications

• Completion of Grade 12 supplemented by courses in the field of social science including sociology, psychology, criminology or a related discipline, plus considerable related experience in a police environment, victim services program, or an equivalent combination of training and experience
• Considerable knowledge of the rules and regulations governing program activities and the practices and techniques of crisis intervention
• Considerable knowledge of the principles, practices and terminology used in documenting client contacts and maintaining related files and sound knowledge of available community resources
• Prepare records related to the work as well as establish and maintain effective working relationships with a variety of internal and external contact