2026-128; Systems Analyst 2 (ServiceNow Developer)

City of Burnaby

Burnaby, CAN

Full Time

Mid

Field

1 weeks ago

ServiceNowSystems AnalysisApplication ConfigurationIT Service ManagementAgileScrum

Free

Job Fit Check

Base Career helps you apply smarter for this job.

Ready to Scan

Key skills for this role

ServiceNowSystems AnalysisApplication Configuration

The Information Technology Department has an exciting opportunity for a Systems Analyst 2 (ServiceNow Developer) to join the IT Systems & Knowledge team within IT Operations & Infrastructure. Reporting to the Senior Manager, IT Systems & Knowledge, the Systems Analyst 2 is responsible for sustaining

Sustaining existing business applications, deploying applications and developing or configuring applications, with a focus on ServiceNow.
Interacting with Business Analysts, user departments, technical specialists, system owners, translating business requirements into system based solutions, including configuration, unit testing and conducting module walkthroughs.
Coordinating user reviews of configured applications.
Preparing and maintaining a variety of reports and records related to the work.
Keeping abreast of recent developments in computer techniques and procedures.
Performing research, information assembly, organization and development of related documentation.
Performing related work as required.

Completion of a university degree at the Bachelor’s level in Computer Science, business information technology or a related discipline, plus sound related experience in systems analysis, application configuration and enterprise systems support, or an equivalent combination of training and experience
ServiceNow Certified System Administrator and Certified Implementation Specialist certificate are strong assets.
Sound related experience as a ServiceNow Developer and experience implementing IT Service Management modules within ServiceNow, experience managing ServiceNow system configurations, gathering and documenting user and process requirements, developing workflow customizations, UI design, ACL and busine
Prior knowledge and experience with business analysis within a municipal environment, process modeling, cost benefit analysis, change management, and business process re engineering will be considered an asset.
Ability to utilize Agile and Scrum methodology, establish and maintain effective working relationships with a variety of internal and external contacts, and to present proposals in non technical language.
Ability to develop detailed work plans to carry out technological changes; strong analytical, problem solving, and excellent verbal & written communication skills.