1st Line Technical Support Specialist

We're looking for a customer-focused individual to join our Technical Support Team. You'll be welcomed into a supportive team and receive training from day one, enabling you to deliver an outstanding customer experience

Customer-Centric: You thrive in a customer-focused environment and know how to make a real difference.

Relationship Builder: You're great at building relationships and going the extra mile to get things done.

Clear Communicator: You can demystify jargon and provide advice to non-technical customers. Detail-Oriented: You have excellent attention to detail and can support customers in line with SLAs.

Team Player: You work well with others and can also use your initiative

You bring 1 year of experience in a customer‑facing role, supporting international clients via voice, chat, and email in a fast‑paced support environment.

KPI‑Driven: You have experience working with key support metrics such as CSAT (Customer Satisfaction) and FCR (First Contact Resolution), consistently aiming to meet and exceed performance targets while maintaining service quality.