1st Line Engineer

Ideally you will have hands-on experience supporting and maintaining end-user technology including laptops/tablets, printers, mobile phones and end-device security and remote access technologies. You are comfortable working in a fast-paced environment and balancing quality with pace. You are also keen to learn, continuously develop your skills, and contribute to improving how IT services are delivered across the business. It is also desirable for you to have experience or knowledge in Microsoft Azure and M365, as these are some of the platforms we utilise within the business.

We're looking for someone who enjoys solving problems, helping people, and staying curious about technology. To be successful in this role, you'll be able to demonstrate:

Excellent communication skills with the ability to explain technical issues clearly and confidently

A proactive, solutions-focused mindset and a passion for troubleshooting

Experience supporting end-user devices and working with Windows 11 environments

A customer-first approach, with strong organisational and time management skills

Knowledge of Microsoft 365 and an awareness of Azure technologies

A genuine enthusiasm for technology and a commitment to continuous learning and development

Experience working within the Financial Services sector

Microsoft certifications such as MCP, MCSA, or similar

Exposure to Microsoft Intune and/or Windows Autopilot

Knowledge of Active Directory and core infrastructure services

A good understanding of networking fundamentals

Awareness of containerised applications and modern deployment practices

As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. You will be agile in the way that you work and adaptable to change. In return for your commitment, we will offer you generous remuneration and an attractive benefits package which will include:

26 days holiday + bank holidays+ ‘MyDay’ (1 day to take at your discretion during the year)

Contributory company pension scheme (up to 10% employer match)

Opportunity to buy up to 5 days of annual leave every year

Employee Reward and Incentive Scheme

Progressive career pathway and development opportunities

The option to join our Sports and Social club which organises discounted events such as theatre visits, sporting events and shopping trips

Group Income Protection for all employees

Group Legal Protection for all employees

European Motor Assistance and Home Emergency Assistance

Inclusion in our Health Cash plan

Salary sacrifice benefits including Cycle scheme

Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK

At ARAG we support flexible working and would be open to discuss flexible working options.