1000000542.IT MANAGER III.INFO TECH - OPERATIONS

Ensures IT teams adhere to SLAs, KPIs, and industry best practices.

Leads problem resolution efforts for complex technical challenges affecting IT operations.

Establishes clear operational procedures, documentation standards, and escalation paths.

Develops and enforces policies to ensure data security, compliance, and risk management.

Collaborates with other IT leaders to drive innovation and continuous service improvement.

Oversees IT resource planning, budget forecasting, and vendor management.

Enforces IT security, governance policies, and compliance frameworks.

Implements disaster recovery plans, cybersecurity controls, and regulatory adherence strategies.

Identifies and implements technology upgrades, process automation, and efficiency optimizations.

Collaborates with stakeholders to drive cost savings and IT operational improvements.

Contributes to technical roadmaps, system modernization strategies, and cloud migrations.

Ensures IT teams follow enterprise architecture, security standards, and best practices.

Leads technical assessments for scalable IT solutions and enterprise applications.

Evaluates emerging technologies for long-term IT investment and transformation.

Defines department-wide KPIs and success metrics to measure IT efficiency, service levels, and customer satisfaction.

Develops real-time dashboards and reporting tools to monitor IT performance and service reliability.

Utilizes data analytics to optimize resource allocation and technology investments.

Implements continuous improvement programs based on performance analytics and stakeholder feedback.

Conducts regular IT assessments to benchmark against industry best practices.

Drives automation and AI-based analytics to enhance IT operations.

Provides executive-level reports on IT performance, challenges, and opportunities for improvement.

Develops strategies to improve operational resilience and system reliability.

Defines and monitors key performance indicators (KPIs) for IT operations.

Identifies trends and proactively address recurring IT service issues.

Enhances system efficiency by integrating IT automation and AI-driven analytics.

Conducts regular IT risk assessments and continuous improvement initiatives.

Leads, mentors, and develops IT team leads, supervisors, and technical specialists.

Fosters a culture of innovation, collaboration, and accountability within IT teams.

Designs and implements training programs to enhance technical expertise and leadership skills.

Conducts performance evaluations, sets clear career growth paths, and supports workforce development initiatives.

Develops staffing plans to meet current and future business and technology needs.

Serves as a key liaison between IT leadership, County departments, and external partners.

Collaborates with business units to align IT initiatives with operational and strategic goals.

Presents IT updates, project progress, and service performance reports to leadership.

Advocates for IT funding and resources, ensuring technology investments align with business priorities.

Partners with external vendors and technology providers to enhance IT capabilities.

Leads IT governance committees and participates in County-wide planning initiatives.

Represents IT in community engagement programs and public sector IT forums.

Communicates IT priorities and objectives effectively across multiple teams and stakeholders.

Communicates IT strategies, policies, and priorities to business units and stakeholders.

Leads cross-functional meetings to align IT objectives with County-wide goals.

Provides strategic recommendations to executive leadership on IT service improvements.

Performs other duties as assigned.