06118 Store Operations Associate

Knowledge, Skills, and Abilities Indicate the minimum qualifications required to perform the job: work experience (including type of work and number of years required); education (including desired degree and field of study); specify certificate or license requirements.

• High School Diploma or equivalent
• Must 18 years of age or older
• 1 + years retail sales/customer service experience preferred
• Must be available to meet the scheduling needs of the business, including before or after business hours.
• Able to communicate with customers, co-workers and management in a clear and concise manner
• Ability to execute brand standards to support with customer service
• Can read and follow company guidelines outlined in Brand Standards
• Detail orientated
• Ability to lift and carry heavy boxes and place product on all shelves
• Can follow direction and perform other duties as assigned by Manager

Competencies / Attributes Indicate relative “qualitative” or other important aspects that would enhance the ability to perform the job. i.e., detail oriented, customer focused, team player, etc.

• Effective Communicator - Proactively and quickly making sense of complex issues; communicating complicated information simply. Excellent collaborator, exceptional verbal and written communication skills.
• Flexible, Agile, Adapter – Ability to pivot quickly and manage through change in a constantly evolving retail landscape. Strong organizational skills and strategic thinker in providing a clear direction and priorities top of mind.

Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor □X Task Level High Departmental/Division Level High □ Project Level High □ Consultative Level High

The amount of discretion or freedom this position has X Strict Adherence to Guidelines □ Interprets and Adapts Guidelines □ Develops and Implements Guidelines Working Conditions /Physical Requirements Indicate the normal working environment i.e., office, store, warehouse, etc. as well as any physical requirements required to perform the job duties (lifting requirement, dexterity, etc). The position requires physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity. May be required to work in other stores from time to time. The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail store and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.